Ramada by Wyndham Addis, Addis Ababa Front Office Supervisor Jobs in Ethiopia

Ramada by Wyndham Addis, Addis Ababa Front Office Supervisor Jobs in Ethiopia


Job Id: 199607

Category: Hotel and Hospitality
Location: Addis Ababa, Addis Ababa
Career Level: Mid Level ( 2+ - 5 years experience)
Employment Type: Full time
Salary: company scale

Job Description

Job summary

The Front Office Supervisor is responsible for assisting Front Office Manager and Assistant Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Main tasks

  • Supervise the rooms inventory in Opera PMS and handle any global or category overbooking

  • Champion Wyndham Rewards loyalty programme

  • Conduct regular associate meetings to keep all associates informed of events

  • Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation

  • Participate in the preparation of the Strategic Business and Operating Plans

  • Implement opportunities for quality Team Building

  • Maintain all Front Office records

  • Conduct duties in a courteous, safe and efficient manner, in accordance with Wyndham’s policies and procedures, ensuring that the highest level of service and communication is maintained

  • Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation

  • Comply with all Corporate and Hotel Standards and Procedures.

  • Actively promote a work environment, which cares for guests and associates alike.

  • Report on changes in standards and on
    performance against standards.

  • Complete an annual review of employee manual and operations protocols (SOP manual) and assist in continued development and refinement of this document.

  • Effectively communicate and enforce company rules and regulations.

  • Continually thinking out of the box looking for ways to innovate and improve guest’s and associate’s experiences

  • Provide a professional, advisory and executive support service to the Director of Rooms to assist in meeting the strategic goals of the rooms division

  • Continuously strives with the team to provide the bespoke and uncompromising service

    Job Requirements

    Minimum Selection Criteria:

  • Completion of Level III in Front Office Supervision or related field of study from accredited institution of higher education.

  • A minimum of 3 years hotel experience as a Receptionist

    How to Apply

    Applicants who fulfill the above criteria can send their non-returnable CVs before the application deadline via carrer@ramadaaddis.com / Adanu.Taffese@ramadaaddis.com. However, to be considered, it is mandatory to include:

  • Application Letter/Covering Letter, Amended Curriculum Vitae

  • 3 references with valid contact details (Mobile #/Landline # and email address)

  • Referring the position title in the subject line of your email;

  • Title your application with subject line: - " “

    Note:

    The name of the position for which the application is made should be clearly marked on the subject line with the position title. Only short-listed candidates will be contacted.

    Ramada by Wyndham Addis, Addis Ababa Front Office Supervisor Jobs in Ethiopia

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