Q-Sourcing Servtec Group QSSK-FRH-GM-General Manager Jobs in Kenya

Q-Sourcing Servtec Group QSSK-FRH-GM-General Manager Jobs in Kenya

About this Job:

Q-Sourcing Limited, trading as Q-Sourcing Servtec, is a manpower management solutions firm operating in the East African Region in the countries of Tanzania, Uganda, Kenya, Rwanda, and South Sudan.

On behalf of one of our Uganda based client, we are looking for a competent and experienced General Manager in the hospitality industry to work in Uganda.

Position Purpose

Manage hotel operations

Duties & Responsibilities:

Policy Development and Strategic Management:

  • Develop operational procedures and ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.

  • Put in place policies to enforce internal controls that maximize efficiency.

  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

  • Oversee the development and implementation of financial policies to ensure that all loopholes for financial pilferage are closed.

  • Oversee the development, implementation, and enforcement of the Human Resource Policy of the company.

  • The custodian of the hotel Quality policy and ensure it’s implemented, communicated to all staff and renewed on a regular basis.

  • Lead in the designing of the hotel business strategic plan and ensure all proposed plans, targets and objectives are achieved periodically.

    Financial Management & Operation Coordination:

  • Oversee the operations functions of the hotel, as per the Organizational chart.

  • Hold regular briefings and meetings with all head of departments.

  • Lead all key property issues including capital projects, customer service and refurbishment.

  • Handling complaints and oversee the service recovery procedures.

  • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.

  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

  • Ensure all decisions are made in the best interest of the hotels and management.

  • Deliver hotel budget goals and set other short- and long-term strategic goals for the property.

  • Developing improvement actions, carry out costs savings.

  • A strong understanding of P&L statements and the ability to react with impactful strategies.

  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

  • Maximizing room yield and hotels / resort revenue through innovative sales
    practices and yield management programs.

  • Prepare a monthly financial reporting for the owners and stake holders.

  • Draw up plans and budget (revenues, costs, etc.) for the owners.

  • Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.

  • Act as a final decision maker in hiring a key staff.

  • Coordination with HOD’s for the execution of all activities and functions.

  • Overseeing and managing all departments and working closely with department heads on a daily basis.

  • Manage and develop the Hotel Executive team to ensure career progression and development.

  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.

  • Provide effective leadership to hotel team members.

  • Lead in all aspects of business planning.

  • Respond to audits to ensure continual improvement is achieved.

  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.

  • Assisting in residential sales as and when required and development with strong sales prospects.

  • Responsible for safeguarding the quality of operations both (internal & external audits).

    Customer management:

  • Handle and resolve guest complaints.

  • Ensure high quality customer service

  • Interact with guests to have feedback about the hotel services.

  • Makes sure that all guests are happy.


  • Minimum 5 years’ experience as General Manager with an up-scale (4/5 Star) hospitality environment.

  • Bachelor’s degree in Business, Operations Management, Hospitality Management or related field

  • Proven track record of delivering excellent guest service in 4/5 Star properties

  • Maximizes profit through financial planning and analysis

  • Strong communication and listening skills

  • Excellent leadership skills with a hands-on, lead-by-example work style.

  • Knowledgeable of sales initiatives and principles of revenue management.

  • Advanced knowledge of Microsoft Office

    How to Apply

    For more information and job application details, see; Q-Sourcing Servtec Group QSSK-FRH-GM-General Manager Jobs in Kenya

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