Q-Sourcing Customer Service Executive Jobs in Kenya

Q-Sourcing Customer Service Executive Jobs in Kenya


Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s growth in West Africa by connecting suppliers and customers with our products. This role will support an exciting effort to strengthen the company’s coverage in francophone West Africa, starting with Senegal.

Key Roles and Responsibilities

Phase 1: Building Out a Supplier Database for Senegal

  • Review an initial list of suppliers and contact information provided by the company’s team

  • Through existing contacts, proactively identify new suppliers; collect contact details and reach out to retailers, hardware shops and other suppliers (past and current) of company products; primarily in Senegal to start

  • Create a database of supply chain actors in Senegal and to track their status (e.g., active or inactive), existing company stock and/or interest to stock and sell the company’s products

    Phase 2: Connect Customers with Suppliers

  • Handle calls to and from callers on behalf of the company and ensure they comply with company guidelines particularly related to quality of service while carrying out their duties.

  • Managing inbound and outbound calls in a timely manner

  • Following call center scripts when handling different topics

  • Identifying customers’ needs, clarify information, research every issue and providing

  • Seize opportunities to upsell products when they arise.

  • Build sustainable relationships and engage customers by taking the extra mile.


  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level.

  • Meet personal/team qualitative and quantitative targets.

    Qualifications and Experience:

  • Bilingual; able to fluently speak in French and English; Wolof language strongly preferred

  • Bachelor’s degree preferred but Customer Service Certification with at least 1 year experience okay.

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively.

    How to Apply

    For more information and job application details, see; Q-Sourcing Customer Service Executive Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.