Q-Sourcing Customer Care and Backoffice Assistant Jobs in Uganda

Q-Sourcing Customer Care and Backoffice Assistant Jobs in Uganda

About this Job

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our clientt, we are looking for competent, skilled, and experienced Customer Care and Backoffice Assistant to work in Uganda.

Job Summary:

To co-ordinate order receiving from customers and sales team, record them, organise them into routes and oversee invoicing and printing of dispatch and route documents

Responsibilities:

Order printing and logging

Follow up orders with the sales team as per the tracking form and distribution plan

Managing emails in relation to orders

Vetting orders on guidelines given by the sales team and filtering LPOs not to be invoiced for the second time

Vehicle co-ordination of both branch and HQ truck for loading date

Preparing freezer requisition for freezers required by the sales team and following up with the Finance & Admin Officer to reach Uganda on time

Route planning of local deliveries (Kampala)

Generate & print route lists and supporting loading sheets

Filing of route documents and credit note

Oversee walk-in and function clients

Attend to walk-in customers and ensure order processing has been done.

Ensure customers make payment ahead of order fulfillment

Handling of function orders to fulfillment – emphasis to be given on accuracy in order specification for invoice processing and timely delivery

Maintain an up-to-date database of customer contacts i.e. names, numbers, contact person, location, etc is maintained

Printing orders received through email and phone and logging them into records

Calling office customers for order replenishment

Achieve

seamless & timely deliveries through proper route planning

Following up with the Branch Admin Officer on special orders that have been requested for

Make sure products requiring special delivery to clients/outlets who are not part of the normal route have been handled

Collaborate with the DE, Sales, and Route Planning teams to ensure undelivered goods from a particular route are scheduled for subsequent deliveries.

Prepare the previous day’s incidents/occurrences report

Attach returns notifications to invoices of their respective outlets.

Assist in confirming LPO details against their invoices

Compile a list of outlets that missed certain products due to stock outs

Follow up on stock availability with the office administrator

Co-ordinate account unblocking with credit department in head office

Filing invoices, route plans, loading sheets, sales return forms, freezer collection forms

Qualifications:

Degree in business management or any related field.

At least one year’s experience in customer service

Proficiency in MS Office packages

Strong technical skills

Effective verbal and written communication skills.

High speed and accuracy in data input.

Ability to set priorities, identify and address problems

How to Apply

For more information and job application details, see; Q-Sourcing Customer Care and Backoffice Assistant Jobs in Uganda

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