Qatar Airways Senior Cargo Customer Services Agent Johannesburg - Jobs in South Africa

Qatar Airways Senior Cargo Customer Services Agent Johannesburg - Jobs in South Africa

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Johannesburg, South Africa as Senior Cargo Customer Services Agent

Your main responsibilities will include:

  • Ensure full compliance to safety and security regulations and procedures as per country's and company requirements

  • Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system

  • Coordinate with all region' stations and GSAs to ensure they input accurate data

  • Coordinate service recovery to protect customer experience

  • Coordination with GHA, internal departments to ensure irregular codes are correctly inserted in the airline system

  • Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers

  • Produce weekly, monthly and whenever necessary customer experience related reports

    part of an extraordinary story

    Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

    Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible


  • Relevant vocational or trade qualification

  • 2 years' relevant experience

  • Knowledge of IATA Class billing system

  • Marketing / Communication studies

  • Command of English language

  • Complete product knowledge and the market practices of the areas of jurisdiction.

  • Customer Service Skills.

  • MS Office skills

    For more information and job application details, see; Qatar Airways Senior Cargo Customer Services Agent Johannesburg - Jobs in South Africa

    Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

    Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

    Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Best Africa Jobs.