Qatar Airways Senior Cargo Customer Services Agent Johannesburg - Jobs in South Africa

Qatar Airways Senior Cargo Customer Services Agent Johannesburg - Jobs in South Africa

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.


We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Johannesburg, South Africa as Senior Cargo Customer Services Agent

Your main responsibilities will include:

Ensure full compliance to safety and security regulations and procedures as per country's and company requirements

Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system

Coordinate with all region' stations and GSAs to ensure they input accurate data

Coordinate service recovery to protect customer experience

Coordination with GHA, internal departments to ensure irregular codes are correctly inserted in the airline system

Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers

Produce weekly, monthly and whenever necessary customer experience related reports

Be

part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

Relevant vocational or trade qualification

2 years' relevant experience

Knowledge of IATA Class billing system

Marketing / Communication studies

Command of English language

Complete product knowledge and the market practices of the areas of jurisdiction.

Customer Service Skills.

MS Office skills




For more information and job application details, see; Qatar Airways Senior Cargo Customer Services Agent Johannesburg - Jobs in South Africa


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