PWC SATIC - Salesforce Functional Analyst Jobs in South Africa

PWC SATIC - Salesforce Functional Analyst Jobs in South Africa

Role Summary:

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

Qualifications /Certifications required:

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Sales Cloud (desirable)

Salesforce Certified Service Cloud (desirable)

Salesforce Certified Community Cloud (desirable)

Certified Agile Practitioner (optional)

Salesforce Accredited Financial Services Cloud (optional)

Salesforce Certified Business Analyst (optional)

Experience required:

Experience in full cycle software development

Experience with Salesforce configurations

Background in CRM process design and implementation

Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)

Experience with integrated packages e.g. AdobeSign,.DocuSign, CTI, Marketing Tools

Responsibilities of role:

Development of client solutions:

Contributing to engagement deliverables pertaining to all aspects of Salesforce Technology.

Assist discovery & design workshops to identify client requirements.

Designing and/or Reviewing of Salesforce solutions to meet client requirements.

Inputting into the estimation of engagements in discovery, pre-build and in-build phases.

Managing your build of Salesforce solutions using configuration.

Responsibility for the quality and timeliness of your build deliverables.

Ability to perform Customisation of Salesforce using Configuration.

Facilitating End User Training and other user adoption activity.

Work in an

agile culture and work in a high performance driven environment

Help identify and maintain client and stakeholder relationships.

Recommend new features and improvements to optimize and increase use of the client's platform.

Provide technical specifications and help maintain overall documentation for the business.

Adhere to and promote best practices, and design the guidelines.

Commercial

Supporting Pre-sales during development of new business with new or existing clients

Support the production of proposals & working with wider teams to present proposals

Assist in the review of proposals during the pre-sales process to ensure proposal accuracy

Working with the commercial teams to ensure a smooth handover in to Delivery processes

Ability to work with engagement leadership to ensure accurate and achievable resourcing planning

General

Maintain certification in selected salesforce products

Maintain and improve internal team skills, processes and ways of working.

Help mentor and coach other colleagues.

Participate in the PwC culture, practices and teams.

Desirable skill sets include:

Strong presentation and communication skills

Strong aptitude; logical and analytical ability

Role related attributes:

Strong presentation and communication skills

Strong aptitude; logical and analytical ability

Facilitating discovery workshops

Documentation of requirements

Translation of client requirements into designs and solutions

Management of design and requirement issues and change requests

Gap analysis and capability mapping

End User Training and other user adoption activities

Developing project delivery roadmaps

Reporting of delivery performance, risks and issues

How to Apply

For more information and job application details, see; PWC SATIC - Salesforce Functional Analyst Jobs in South Africa

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