PTK Consulting Limited Customer Service Officer (Female) Jobs in Nigeria

PTK Consulting Limited Customer Service Officer (Female) Jobs in Nigeria


Job Description

  • Our client is into food processing with head office in Lagos has requested us to recruit an experienced Female Customer Service officer living around Iyana-Ipaja or its environ.

  • Candidate should not be above 32 years old.

    Job Functions

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information
    Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Answer questions
    about warranties or terms of sale

  • Act as the company gatekeeper

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

    Requirements

  • OND qualification with 2-3 years work experience.

    How to Apply

  • Interested and qualified candidates should send their updated Resume to:

  • ptkconsultinglimited@yahoo.com using " Job Title" as subject of email


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