PTK Consulting Limited Customer Relationship Officer - Female Jobs in Nigeria

PTK Consulting Limited Customer Relationship Officer - Female Jobs in Nigeria


Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

    Requirements

  • Degree, or equivalent

  • Must have 3- 5 Years experience in similar role

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.


    How tp Apply

  • Interested and qualified candidates should send their updated resume to:

  • ptkconsultinglimited@yahoo.com using "Quality Control Officer" as the subject of the mail.




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