Proten International Telesales Agent Jobs in Nigeria

Proten International Telesales Agent Jobs in Nigeria

  • Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Processes and Technology closely with its business strategy and vision.

    Key Responsibilities

  • Contact potential or existing members to inform them about a product or service

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and close sales

  • Direct prospects member's information in the database to the field sales agents

  • Handle grievances to preserve the company’s reputation

  • Go “one more” to meet sales quota and facilitate future sales

  • Listen to the members’ needs to generate repeat sales.

  • Gather and document members’ information on transactions and reactions to products.

  • Keep up to date on all products’ knowledge and information

  • Pursue promising leads with persuasion and persistence

  • Assist in resolving member complaints/ disputes

  • Commit to the team and individual quotas /goals

  • Meet company expectations for excellent customer service

  • Maintain a friendly, professional tone at all times

    Key Requirements

  • Interested candidates should possess a Bachelor's Degree or HND qualification

  • Proven experience (minimum of 2 years) in telesales or other sales/customer service role

  • Proven track record of successfully meeting sales quota preferably over the phone

  • Problem solver, perfect written and spoken communication

  • Analytical profile with experience in customer service, telemarketing, and customer experience.

  • Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.

  • Comfort in ambiguity, you seek adventure and an accelerated career path.

  • Ready to
    get your hands dirty, because you will have to “roll up your sleeves”

  • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours

  • Fluency in English and other Nigerian languages.

  • An empathetic, inclusive and curious attitude

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Cool-tempered and able to handle rejection

  • Great sales ability.

  • Ability and willingness to learn about products and services specifications and benefits.

  • Patient and friendly personality.

  • Team player.

  • Outstanding telephone etiquettes.

  • Ability to manage stressful situations and strict deadlines.

  • Highly motivated individual.

  • Ability to work independently and collaboratively.

    How to Apply

  • For more information and job application details, see; Proten International Telesales Agent Jobs in Nigeria

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