PrideInn Spa Manager Jobs in Kenya





Job Description

1. Operations Management

  • Supervise daily spa operations to ensure smooth functioning.

  • Oversee cleanliness, safety, and maintenance of the spa facilities.

  • Ensure all treatments and services meet quality and hygiene standards.

  • Manage scheduling and ensure proper staffing levels.

    2. Staff Management

  • Hire, train, and supervise spa staff including therapists, receptionists, and support staff.

  • Conduct regular staff evaluations and provide performance feedback.

  • Organize team meetings and ongoing training to maintain high service standards.

  • Resolve any staff conflicts or issues.

    3. Customer Service

  • Ensure a high level of customer satisfaction through excellent service delivery.

  • Handle client complaints and resolve issues promptly and professionally.

  • Monitor customer feedback and implement improvements.

    4. Financial Management

  • Manage the spa’s budget, including payroll, inventory, and operational costs.

  • Set and track revenue goals and key performance indicators (KPIs).

  • Oversee billing, sales tracking, and daily financial reports.

  • Develop and implement cost-effective strategies to increase profitability.

    5. Marketing & Promotion

  • Develop marketing strategies to attract new clients and retain existing ones.

  • Coordinate promotional events, loyalty programs, and partnerships.

  • Maintain the spa’s social media presence and online reputation.

    6. Inventory & Supply Management

  • Order and manage inventory of spa products and supplies.

  • Maintain proper stock levels to ensure uninterrupted services.

  • Track product usage and minimize waste.

    How to Apply

    For more information and job application details, see; PrideInn Spa Manager Jobs in Kenya

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