PrideInn Receptionist Jobs in Kenya
Job Summary
Provide professional front-office and guest reception services by serving as the first point of contact for guests, visitors and clients while ensuring exceptional customer service and smooth front desk operations.
Support daily hospitality operations through guest assistance, reservations management, administrative support and coordination with internal departments to enhance guest satisfaction.
Key Responsibilities
Greet and welcome guests, visitors and clients in a courteous, professional and friendly manner.
Manage guest check-in and check-out procedures efficiently and accurately.
Respond promptly to guest inquiries, requests, concerns and complaints.
Maintain accurate guest records, reservation information and front-office documentation.
Process payments, issue receipts and maintain payment records.
Coordinate with housekeeping and other departments to ensure smooth service delivery and guest satisfaction.
Maintain cleanliness, professionalism and organization of the reception area.
Ensure compliance with company policies, procedures and standard operating guidelines.
Provide information about services, facilities and amenities as required.
Support administrative and customer service activities related to front-office operations.
Qualifications
Diploma or Certificate in Hospitality Management, Front Office Operations or a related field.
Proficiency in Microsoft Office applications.
Knowledge of hotel management systems such as Opera is an added advantage.
Experience
Minimum three (3) years of experience as a Receptionist, Front Office Assistant or in
a customer service role.
Experience within the hospitality industry is preferred.
Proven experience handling guest relations and front-office operations.
Key Competencies
Customer Service Excellence.
Front Office and Reception Management.
Guest Relations and Hospitality Services.
Reservation and Records Management.
Cash Handling and Payment Processing.
Communication and Interpersonal Skills.
Problem-Solving and Conflict Resolution.
Administrative and Organizational Skills.
Attention to Detail and Accuracy.
Time Management and Multitasking.
Teamwork and Collaboration.
Professionalism and Integrity.
Personal Attributes
Friendly and welcoming personality.
Customer-oriented and service-driven.
Proactive and dependable.
High level of professionalism and integrity.
Ability to remain calm and efficient under pressure.
Strong attention to detail.
Positive attitude and willingness to support team objectives.
How to apply
For more information and job application details, see; PrideInn Receptionist Jobs in Kenya
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