Poa Internet Head of Telesales Jobs in Kenya
Poa Internet Head of Telesales Jobs in Kenya
Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low- income members of society.
We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospect candidates to fill the role of Head of Telesales.
At Poa, we pride ourselves on being a values-driven company and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it , solve it, Engage with the bigger picture even in details, Care about each other and Tujienjoy kazini.
Mission Statement for the Role:
To own the overall delivery of all sales through Telesales channels while maintaining an acceptable Cost of Sales KPI in line with the overall business plan.
Overall Responsibility
Responsible for designing, developing, building, hiring, supervising and organising the Telesales teams in all areas where they operate on the poa! network. In-charge of developing and deploying profitable acquisition strategies to meet targets, and coordinating with the business on marketing and lead generation activities to exceed against set business goals.
Financial
Meeting Telesales acquisition growth targets while delivering with a Telesales Cost per Converted Lead in line with the Business Plan.
People
Currently 2 Telesales Team Leaders and 12 Telesales Reps.
Key SMART Results for A-Player Success
To have evaluated and make recommendation on suitability and performance management of existing Team Leaders within the team, considering scale targets for the next 24 months, and implement plan accordingly in terms of coach, redeploy etc. by the end of 2Q22
To have established coaching, training, management development and leadership skills across Telesales so the business is prepared for scale. Developed a Sales Management traning and development programme to ensure best in class sales leadership at all levels in the organisation by the end of 3Q22
To have consistently delivered or exceeded quarterly Telesales targets while developing and upgrading the team to ensure the business delivers a minimum of 30,000 subs by the end of 2022 at an acceptable cost of sale by the end of 4Q22
To have developed and maintained a month on month average sales per Telesales Sales team rep of at least 80 per person on a rolling monthly 3 month basis from 3Q22 onwards by the end of 4Q22
To hands on mentor, lead and coach the performance management efforts of all Telesales teams by being in the office conducting monthly and quarterly performance reviews, training and developmental needs analysis, and coaching and mentorship sessions of the current and the next generation of Telesales team leaders by the end of 2021
To have developed a methodology of coaching, mentoring and developing all teams, including systemising of hiring, product training, onboarding, and entry into the business, so all agents hit the ground running with the best chances possible by the end of 3Q22
Ensure 100% hands on sales activity by the Telesales Team, by ensuring Team Leaders are accountable
for their Teams on a daily basis and having Daily Stand-Ups to know what is expected of the day. Deploy best in class performance through dedicated hands on, detail oriented leadership to get the teams up to performance levels by the end of 2Q22
Accurate, timely and comprehensive Sales Performance reports of all the field sales activities including lead generation, sales forecast per network and performance per team reports by the end of 3Q22
Built and managed system of digital marketing campaign planning / execution / lead generation and success measurement to drive Cost of Acquisition metrics by the end of 3Q22
Level of Management Experience Required (Mandatory & Nice to Have)
Mandatory - Experienced Management level with not less than 10 years of Telesales experience managing teams in excess of 20 people, with at least 5yrs experience of which should be managing sales managers / team leaders
Department stage of development where this role sits (starting, preparing for scale, scaling, mature)
Hands on Scaling of an Existing High Performing Organisation to grow nationally
Key Competencies Criticality (H,M,L)
Ideally managed a Telesales team making sales nationwide across low income communities in Kenya - M
Proven track record of exceeding the Sales Number and owning Cost of Acquisition - H
A proven arsenal of brilliant sales management techniques and hands-on sales experience with an in depth understanding of sales strategies and consumer objection handling - M
Hands On, on the ground, in the Office, inspiring people to turn up to work and put in the hours to drive success - H
History of recruiting exceptional high performing Telesales teams and Managers and demonstrable experience in growing and developing them - H
Manage and report on Digital lead development activities including pipeline management, sales management reporting, coaching, forecasting, and statistical reports, sales performance reports (weekly and monthly), and data essential to maintain KPI measurements to track Telesales team performance - H
Eagerness to work for Success Based performance and not just for a base salary - H
Ability to identify emerging markets and market shifts in new areas while being fully aware of competition status and sharing feedback on the same so that poa! can competitively position itself - H
Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role plus excellent communication skills both written and verbal - H
Build peer support and strong internal-company relationships with other key departments - H.
Mandatory Criteria if Any with no exceptions to hire.
Owned a Telesales Number, and end to end ownership of a Telesales channel, for a multi level (management and teams) team.
Managed "managers", meaning a team of team leaders each who operate their own teams. Must have multi level management experience including "hiring and firing".
Owned a Cost of Sales number.
Coordinated target setting, monitoring and performance evaluation, and actions of Telesales teams and team leadersMust have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
Must have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
How to Apply
For more information and job application details, see; Poa Internet Head of Telesales Jobs in Kenya
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