Platinum Credit Ltd Relationship Officer-Logbook Finance Product Jobs in Uganda

Platinum Credit Ltd Relationship Officer-Logbook Finance Product Jobs in Uganda

Job Details

  • The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business. .

    Key Duties/Responsibilities

    • Develop and oversee relationships with clients to ensure top level service is provided to clients.

    • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.

    • Consistent and frequent communication with clients providing complete, concise account information and guidance.

    • Addressing customer concerns and complaints.

    • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.

    • Ensure assigned portfolio is performing as per company’s set targets.

    • Ensure retention of customers with at least 40% of repeat business from assigned portfolio.

    • Ensure collections performance target of 90% and above for your portfolio

    Required Qualifications and Work Experience

    • Degree in Business Administration or any other relevant field.

    • 1-2 years proven experience in Debt Collection preferably in a Financial Institution.

    • Knowledgeable about Asset Finance.

    • Computer knowledge.

    • Customer Care Experience.

    • Must possess leadership and supervisory skills.

    • Excellent numerical and analytical skills.

    • Excellent interpersonal and communication skills.

    How to Apply

  • To apply, submit your application, detailed CV and testimonials to the address below;

    The Human Resource Manager;
    Platinum Credit (U) Ltd
    Send your application by
    Email to: ,

  • Deadline: 20th October 2020

  • Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

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