Platinum Banking Jobs in Kenya
Platinum Banking Jobs in Kenya
ResponsibilitiesRelationship Management & Customer Service Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
Identify financial and non-financial requirements of UHNW clients by conducting financial needs analysis
Ensure clients are aware of all the Privileges & Solutions offered under Platinum Banking
Ensure clients are aware of all financial services offered by the bank
Use systems effectively for customer contact management, sales and service activity
Ensure delivery of service promise and practice brand values
Minimize client attrition
Ensure set Complaint Management processes are followed and TATs are met
Business Development
Source New Business from Platinum clients through referrals,marketing activities and personal contacts
Develop the Platinum banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.
Enhance Platinum Banking sales/ revenues and promote
cross selling of bank products to all existing clients
Achieve Revenue goals , Sales and Portfolio growth targets across a range of products and services
Achieve Product Holding per customer growth targets
Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
Participate in Corporate Bank, SME and Institutional Bank customer calls for marketing initiatives.
Offer guidance to direct report/reportees through mentorship.
Develop training programs for direct reports and conduct branch product trainings
Complete training programs allocated in line with your Role
Controls
Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
Strong responsibility for ethical selling to customers with complete disclosure about products and services
Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed
Ensure required approvals are obtained before authorizing payments
Monitor overdrawn accounts/ overdue loans or card payments and follow up for clients to regularize
Ensure accounts are not overdrawn without authorization
Adhere to set processes and procedures
Asian candidates are encouraged to apply.
Qualifications
Bachelor’s degree in a business related field
Master’s Degree will be an added advantage
Customer Relationship Management Course
Communication Skills
Customer Focus
Negotiation Skills
CISI Certified Level 1 will be an added advantage
Minimum 5 years’ experience in similar job with a financial services institution.
How to apply
Interested candidates should apply online by 13th March, 2018
For more information and job application details, see; Platinum Banking Jobs in Kenya
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.
