Plan International Shared Service Centre Lead Jobs in Kenya

Plan International Shared Service Centre Lead Jobs in Kenya

Role Purpose

  • Plan International is a rights-based development and humanitarian organization working for better lives for all children.

  • We are independent of government and have no political or religious affiliation. Our purpose is to strive for a just world that advances children’s rights and equality for girls. We have been building powerful partnerships for children for more than 80 years, and are now active in more than 70 countries.

    Accountability and Main work Activities

    Strategy & Management 35%

  • Through the Regional Finance Manager and oversight guidance of the SSC Governance Board, be responsible for developing the overall strategy and action plan for the SSC in line with the overall strategic direction of MEESA RH, to achieve Plan International’s Purpose and Global Strategy;

    Compliance and Oversight (20%)

  • Coordinate with relevant SSC Co-ordinators Heads of Departments to ensure systems and processes are in place and comply with Plan global policies, standards and procedures and legal requirements in the areas of responsibility

  • Ensure appropriate controls, processes, procedures and systems are in place;

  • Ensure audit actions are implemented and alternative actions taken as appropriate

  • Oversee the review of agreements and contracts and ensure compliance with Plan policies, laws and regulations

    People Management & Relationship 20%

  • Plans and monitors SSC staffing, overseeing recruitment and any other administrative functions related to the smooth functioning of the SSC.

  • Develop and lead a highly motivated and functioning team with a focus on operational discipline and enhancement of client experience.

  • Initiates continuous review of Centre’s workload to address any headcount and skills gaps for efficiency;

  • Establishes and maintains close working relationships with KBU leads, liaising on issues in the implementation of established policies and escalating to the SSC Governance Board through the Regional Finance Manager, any issue requiring policy related decisions;

  • Establishes and cultivates strong relationships with clients and key stakeholders including external vendors.

  • Support SSC staff to understand and comply with the organizational vision, mission, strategic direction and organization policies.

  • Socialize and nurture Plan Values and Behaviours.

  • Create an enabling working environment to foster excellent teamwork and high performing staff.

  • Oversee the delivery of effective capacity building support

  • Establish, communicate and monitor standards of performance and behaviours of the team through development of Individual Accountability Plans (IAP), and key performance indicators (KPI’s) that are agreed annually, and monitored and updated regularly. This also includes staff development, training and careers within SSC

  • Support team members to gain the necessary skills through learning and development.

    Risk Management 15%

  • Reviews and monitors SSC related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches;

  • Identifies possible risks through the establishment of quality control mechanisms such as client surveys, periodic data quality assurance reviews and error escalation procedures, then mitigate the risks promptly;

  • Close monitoring of service level metrics to ensure that quality service targets are achieved so as to avoid any SLA violation risks;

  • Periodic detailed process reviews for each functional area to address any potential risk.

    Reporting 5%

  • Prepares and conducts regular meetings;
    Oversees the preparation of weekly/monthly/annual and ad hoc reports.

    Qualifications/ Experience Essential

  • A Master’s degree in Business Administration or any other relevant post-graduate training including professional qualification (e.g. CPA/ACCA/CIMA/IHRM/SCS, KISM, KIM) with more than 5 years’ work experience post-graduation/qualification.


  • A degree in Business Administration and/or Management/ Commerce, Human Resources, Finance or other related field with at least ten (10) years
    of relevant experience in coordinating, leading and/or managing operations and/or administrative activities with at least 2 years’ experience in an established Shared Services environment.

  • Proven experience in managing and motivating teams to high levels of performance
    Business acumen with at least two of the following core business disciplines i.e. Business Operations/Administration, Human Resource or Finance

  • A general cross-functional understanding of Procurement, IT, Finance & Grant Management, HR, Logistics & Administration and Security

  • Experience in or appreciation of business process improvement

    Languages Required

  • Excellent written and verbal communication skills in English.

    Qualifications/ experience desirable

    Technical Competecies


  • An understanding of gender and inclusion and global/local development issues, with particular knowledge in girls’ rights and child rights, feminist movements and the institutions involved.

  • Knowledge of key gender inequalities, gaps, barriers and opportunities at the national, regional and global level and gender and inclusion programs, especially for children and girls.

  • An understanding of the policies, processes, institutions and organizations that shape the development and humanitarian context and standards within Kenya.

  • Understanding of the implications of working with a rights-based approach to development and is able to analyze the situation of children’s and particularly girls’ rights in his/her working context

  • Some knowledge on different types of partnerships and civil society strengthening and capacity building. Understanding issues, principles and strategies and their root causes and working with Plan’s principles and a range of strategies and approaches to improve outcomes


  • Develops and encourages new and innovative solutions;

  • Strong skills and proven experience in new project design and development

  • Proven experience as a team player and leader in an international organization;

  • Future oriented and thinks strategically;

  • Ability to influence power holders about the need for and benefits of addressing gender equality and inclusion, including being able to offer a range of evidence-based solutions.

  • Excellent relationship building skills – networking, influencing and stakeholder management skills

  • Ability to identify, analyze and monitor diverse, relevant external actors to work with and understand the purpose and implications of working with them.

  • Experience in developing strong, equal and robust partnership contracts or experience in strengthening civil society

  • Experience in capacity building


  • Role model our values and behaviors both internally and externally.

  • Engages sensitively with community members on issues of gender equality and inclusion, demonstrating an understanding of the local culture and context.

  • Promotes equality, including gender equality, inclusion and girls’ empowerment in Plan’s work and in its work with partners

  • Apply participatory influencing methodologies both internally and externally

  • The ability to build collaborative working relationships

  • Ability to influence

  • Uses creativity to challenge the norm and promote innovation and thinks and acts for the wider organization – linking partnership opportunities with the context of the wider organizational strategy

  • Communicates effectively at a high level and with a range of appropriate styles for different audiences

  • Builds capability through knowledge sharing, networking, mentoring, coaching and advocates the importance of knowledge management

    How to Apply

    For more information and job application details, see; Plan International Shared Service Centre Lead Jobs in Kenya

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