Plan International NGO IT Intern Jobs in Kisumu for Graduates
Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.
We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.
Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.
We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.
Responsibilities
Learn while assisting in providing IT related support, and based on a review of IT status, needs, and management in the office, draft information management plans, including automation, digitization and telecommunication. Success Indicator is documented contribution to monthly IT reporting including but not limited to: IT operations and services plans; monthly Network security implementation and performance report for monitoring IT security incidents and monthly IT Systems Management report for monitoring utilization of Plan approved software and computers
Learn while assisting to co-ordinate the support for technical operation of organizational IT applications and systems including but not limited to Plan’s online systems (SAP, Global HRIS, Local HRIS and ChildData), Plan’s online services (Planet, Email, and Business Online) MS Office, Desktop OS, Server OS and mobile/remote users. Success indicator is documented contribution to properly installed and maintained IT systems and applications and IT Infrastructure and effective and efficient IT services.
Learn while assisting to coordinate the introduction and technical operation of organizational IT systems and applications. Success Indicators are is documented contribution to smooth IT systems rollout and staff members proficient in using any new systems or system upgrades.
Learn while assisting in the installation of new versions of the systems and troubleshoot ad-hoc user problems, Success Indicator is documented contribution to IT SLAs targets being met.
Learn while assisting in the management of the office multi-user IT network, as well as data and telecommunication facilities. Success Indicator is documented contribution to IT systems uptime of 99% and timely IT disaster recovery to ensure business continuity.
Learn while assisting in the acquisition planning of specific IT hardware and software, and its introduction into the office, including its maintenance. Success Indicator is documented contribution to the adherence to corporate standards, design and architectures and the proper implementation and use of computers and network
devices.
Learn while assisting in the organisation of IT training and support for IT users. Success Indicator is documented contribution state of staff members being proficient in using IT systems, applications and services.
Learn while assisting the implementation IT policies, maintenance of network and Plan’s systems, and assist the implementation of new systems in offices. Success Indicator is documented contribution to IT procedures and guidelines proper implementation.
Learn while assisting with the maintenance of the IT infrastructure systems including WAN applications per Global and Country standards. Success Indicator is documented contribution to adherence to corporate standards, design and architectures and efficient and effective implementation and use of computers and network devices.
Dealing with Problems:
Managing a mix of IT technologies; productivity software; Plan IT systems application and services; Microsoft Windows Server and desktop operating systems, network management and troubleshooting; and escalating Internet connectivity issues to relevant providers.
Creativity is required to find solutions to IT software/hardware conflicts; balancing IT needs of staff with available resources.
Ability to plan, organize and document complex system activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
Communications and Working Relationships:
The primary linkages for this post:
Country IT Manager
IT Coordinator
Managers
Country IT Network
Staff
Qualifications Required
Degree or Diploma in Computer Studies or equivalent
Knowledge of or training in telecommunication technologies , Microsoft technologies( Microsoft Office, Microsoft Windows, SQL Server, Exchange server) and Cisco technologies) is as added advantage.
Knowledge and Skills that the Intern will demonstrate at the End of the Period
IT service delivery and IT governance
IT service support; technical skills in IT infrastructure and/or applications
Strong analytical and logical ability
Problem-solving skills
Creativity and Innovation
Reporting skills
Customer care and remote support application usage
How to apply
Interested candidates should apply online by 5th April, 2018
For more information and job application details, see; Plan International NGO IT Intern Jobs in Kisumu for Graduates
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