Plan International IT Officer Jobs in Kenya

Plan International IT Officer Jobs in Kenya

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And its girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children. We support children’s rights from birth until they reach adulthood.

And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. We have been building powerful partnerships for children for over 75 years and are now active in more than 70 countries.

Our global strategy has a specific focus on girls, as they are often the most marginalized and most often left behind. We have committed ourselves to the ambitious target of reaching 100 million girls over 5 years, to ensure they can learn, lead, decide and thrive.

This is our contribution to reaching the sustainable development goals, and in particular the goals on gender equality. Our organization is transforming itself to meet this enormous challenge everywhere we work.

We need bold, forward-thinking and innovative individuals to lead our country operations, driving change and delivering results that will allow us to reach our target of 100 million girls.

The Shared Services Centre is a Centre of Excellence based in the MEESA region office. The centre’s vision is that within 2 years its clients will have recorded added value within their support services.

The centre is committed to a reliable, efficient and effective service to the MEESA regions at a competitive price. Its ultimate goal is to be trusted, predictable, and dependable to our clients at all times and to ensure commitment to excellent turnaround times in all our service delivery.

Role Purpose

The SSC IT Officer under the overall supervision of the SSC IT Coordinator will provide first line support for IT infrastructure support to the SSC clients. This includes desktops, servers, telecommunication equipment and networks as well as troubleshooting for systems to ensure uninterrupted IT operations.

Accountabilities & Main Work Activities

Help Desk and User Support – Global & Local IT Services

Contributes to performing remote troubleshooting through diagnostic techniques and pertinent questions.

Escalates incidents to SSC ITC, /CITM/global infrastructure support or local external support contracts as appropriate.

Contributes to giving client staff access to Plan International User Applications by setting up user accounts, permissions and passwords in line with defined network policies and procedures.

Contributes to giving client staff access to Corporate Applications / ERPs: (global IT Access to services).

Contributes to providing IT Administration: (of global IT services); (Exchange Online Administration Portal, IT Administration, Portal, ServiceDesk, Speed test, SAP, SAP BI).

Contributes to providing information security services (global and local IT services) by ensuring physical and logical security of IT Assets, Data and information at all times; as well as enforcing existing IT policies and developing relevant guidelines and policies e.g., online security, passwords, back-up procedures, anti-virus solutions, etc.

Contributes to Ensuring Kaspersky endpoint security is installed on all laptops and OneDrive configured on all computers to sync folders under OneDrive to the cloud.

Contributes to Including staff in the global active directory / OKTA services management.

Contributes to Ensuring global and local active directory services management by facilitating the management of joiners and leavers on the local and global active directory and management of email distribution groups.

Contributes to Ensuring the provision of Local Area Network (LAN) and internet.

Contributes to providing support on payroll software (local service).

Contributes to Carrying out system upgrades, patching and backups.

Bandwidth Management

Cisco Any Connect Web

Filter installed and configured on all laptops

Contributes to Monitoring network performance (Review net flow and riverbed reports).

Contributes to service Follow up and updating customer status and information.

Contributes to Documenting feedback or suggestions by users for sharing with SSC Lead and CIT Manager for informed decision making.

Contributes to the IT Risk Management

IT Support to Other Countries

Contributes to providing systems administration support i.e., Global Hub systems.

Contributes to providing general IT support including systems/application development support.

Contributes to providing IT advisory services.

Vendor Management

Contributes to Contacts with vendors to ensure provision of good service provision.

Assists during vendor meetings to discuss SLAs and agree on expected standards.

Contributes to providing vendor supervision to ensure compliance to agreed standards, general user experience improvements for ease of access to systems, applications and services.

Other IT Support Services

Contributes to providing user support and training in corporate applications such as SAP, HRIS, PERPAY, Office 365 software and OneDrive.

Assist client staff orientation on new rollouts and migration of new systems.

Contributes to providing conferencing Support for the client.

Contributes to providing oversight on the PU IT support for Machakos PU/ Tharaka PU and Kajiado Satellite office.

Contributes to Monitoring and ensuring application/compliances of IT policies and guidelines, established processes and procedures by all end users.

Contributes to providing orientation and training of IT related policies to new staff.
Supervises, mentors and coaches the IT Assistants/ Interns as may be applicable.
Undertakes any other duties as may be assigned

Technical Expertise, Skills & Knowledge

Essential Qualifications/ experience:

Degree in Information Technology (IT) or Computer Studies or equivalent.

3 years’ relevant working experience with at least 2 years in System Administration.

Certifications in Systems Administration / System Engineering, Microsoft technologies (Microsoft Office, Microsoft Windows, SQL Server, Exchange server) and Cisco technologies)

Experience in managing and implementing information systems and supporting technologies and proven knowledge, ability and experience in setting up Local Area Networks (LANs) and telecommunication technologies

Desirable Qualifications / experience:

Project Management certification is a plus
Knowledge and experience of firewall design principles, CISCO Meraki, Virtualization technologies, Trend Anti-Virus, Java and Avaya technologies will be an added advantage.

Languages required

Excellent written and verbal communication skills in English.

Skills:

Service oriented/ Customer centric/ customer relationship skills

Good communication skills and ability to communicate ideas and technical information to a non-technical audience

Strong analytical and logical ability

Strong negotiation, facilitating and influencing skills

Problem-solving skills

Creativity and Innovation

Works collaboratively as a team player

Capability to coordinate and cooperate within interdisciplinary teams

Knowledge:

Networking, sharing information and best practices

IT technical knowledge in IT infrastructure and applications

Project and General Management Skills

IT Risk assessment and management

Written and verbal reporting

Behaviors:

Role model our values and behaviors both internally and externally.

Engages sensitively with staff and partners on issues of gender equality and inclusion, demonstrating an understanding of the local culture and context.

Promotes equality, including gender equality, inclusion and girls’ empowerment in Plan’s work and in its work with partners

Applies participatory influencing methodologies both internally and externally

The ability to build collaborative working relationships

Ability to influence

Communicates effectively at a high level and with a range of appropriate styles for different audiences

Builds capability through knowledge sharing, networking, mentoring, coaching and advocates the importance of knowledge management.


How to Apply

For more information and job application details, see; Plan International IT Officer Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!