Phillips Outsourcing Services Technical Account Manager Jobs in Nigeria

Phillips Outsourcing Services Technical Account Manager Jobs in Nigeria



Job Objective
  • To support the Organization’s solution-based sales effort by acting as the primary interface with assigned customer(s) for all related customer-satisfaction fronts during the pre- and post-sales process
  • This is to achieve high levels of customer delight during and after project rollouts, and to maximize client retention and contract renewals.

    Responsibilities
  • Oversee the successful implementation of projects from inception to implementation.
  • To establish, maintain and strengthen relationships and rapport with existing and new customers to identify/understand customer-support opportunities and sales opportunities for the Organization
  • To respond to or properly direct customer requests to the appropriate party – from major
  • Requests for Quotation to minor requests for changes or inquires.
  • To coordinate and communicate with all necessary internal departments, such as Production,
  • Installation, Sales, and Research & Development teams, to ensure uniform understanding of the customer’s expectations, and successful delivery and issue-resolution.
  • To attend meetings with customers in the absence of the Global Customer Service & Support Manager.
  • To proactively seek ways to improve workflow and work processes, including identification of improved ways to enhance the Organization’s customer service function.
  • To provide regular updates on account strategy, status, and performance to the Management.

    Requirements
  • Candidates should possess a Bachelor's Degree qualification
  • Possess 5 years work experience in a Multi-National Company environment, preferably in the cellular industry.
  • Customer-oriented with an outgoing and pleasant personality.
  • Experienced
    in presenting and communicating to internal and external customers, to generate interest and engage them during presentations.
  • Strong communication and relationship building skills (internal, external, and cross-cultural)
  • Result-oriented and self-motivated with the ability to work independently and under pressure in a fast-paced environment
  • Pays strong attention to detail
  • Possesses strong negotiation and project management skills
  • Possess basic to intermediate engineering and IT- related knowledge.

    How to Apply

    Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title as the subject of the mail.

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