Petroleum Authority of Uganda Systems Support Assistants - Jobs in Uganda

Petroleum Authority of Uganda Systems Support Assistants - Jobs in Uganda


The Petroleum Authority of Uganda (PAU) is a statutory body established
under Section 9 of the Petroleum (Exploration,Development and Production)

Act 2013, and in line with the National Oil and Gas Policy for Uganda which was approved in 2008.

The mandate of the PAU is to monitor and regulate the exploration, development and production, together with the refining, gas
conversion, transportation and storage of petroleum in Uganda.

This includes ensuring that petroleum operations in Uganda are carried out in accordance with the relevant laws, regulations, guidelines, statutes and in line with international best practice for the petroleum industry.

The Petroleum Authority of Uganda now invites applications from qualified Ugandans who fully meet the required job specifications and with the right
personal attributes to occupy the following positions in the Authority’s established structure.

Job Summary

The Systems Support Assistants will be responsible to and report to the Systems
Administrator and Network Administrator and will be able offer general ICT support,dealing with hardware and software enquiries; working together with all staff of the PAU to deliver a professional high-quality service level to end users.

The ICT Support Assistants will be First line or tier one support for all support user requests
and will be carrying out routine computer maintenance and monitoring, managing
bookings for and setting up the IT training suite.

Key Duties and Responsibilities

  • Support different Microsoft products such as Office (various versions)
  • Support of hardware and software for all PAUs devices and applications from Servers, Desktops and Laptops
  • End user and product support for printers and photocopiers
  • OS Support – Microsoft Windows, Mac OS and Linux
  • OS Server Support – Microsoft 2008 R2, 2012 R2, 2016, 2019
  • Experience of SQL Server and Exchange Server 2012, Active Directory in a virtualized environment
  • Respond to and log calls, escalating calls as required with key support vendors
  • Event day support may be required from time to time
  • Provide one on one training when requested
  • Participate the IT recycle program for the PAU
  • Be the first point of contact for staff
    on collection of new hardware and replacement hardware from the different Directorates with in the PAU.
  • Set up new hardware following IT policies and procedures
  • Provide endpoint security support to PAU staff
  • Perform any other duties as may be assigned from time to time.

    Qualifications, Skills and Experience

    Basic Qualifications

  • Diploma Computer Science, Diploma. IT, Diploma. Computer Engineering
  • Membership to an International or National Body in the IT field
  • COMPTIA, Linux+, A+ or a related Certification


  • Minimum 3 years’ experience in a related role.
  • Must have good understanding of, and practical experience of offering ICT support

    Character and competencies

  • Excellent written and verbal communication skills are essential
  • Strong interpersonal skills and relationship management
  • You will need to well organized and be able to prioritize workload

    How to Apply:
  • PAU will only consider online applications submitted through her website.
  • Interested and qualified candidates should apply online by 18th March 2019
  • Only online applications will be considered.
  • Applications submitted by e-mail will not be accepted
  • Applicants are required to scan and attach certified copies of the required academic documents only e.g. Degree, Transcript, Diploma, A-level and O-level certificates and PLE results slip.
  • Academic documents for the successful candidates will be vetted and background
    checks conducted before they are considered for appointment into the Authority.
  • Only short listed and successful candidates will be contacted
  • Please forward any enquires regarding this advert to or call
    telephone number 0414231924.
  • PAU is an equal opportunity employer and does not charge any money to any applicant for employment in its Service
  • For more information and job application details, see; Petroleum Authority of Uganda Systems Support Assistants - Jobs in Uganda

    Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

    Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

    Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Uganda.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.