Peoplelink Consultants Ltd Receptionist - Hospitality/Customer Service Jobs in Kenya



Key Responsibilities

  • Handle guest check‑in, check‑out, registration, payments and inquiries to deliver efficient, high‑quality hospitality service.

  • Perform daily account reconciliation, process orders, log guest information and maintain accurate operational records.

  • Supervise cleaning staff by arranging shift schedules, assigning duties and inspecting the quality of guest rooms and public areas.

  • Address guest feedback and resolve complaints promptly to maximize customer satisfaction.

  • Maintain front desk cleanliness, perform regular inventory checks of supplies and ensure equipment is properly maintained.

    Key Requirements

  • Minimum three (3) years of experience in hotel front desk or customer service operations, with strong familiarity in front desk SOPs, account handling and conflict resolution.

  • Experience in scheduling, managing and inspecting the quality of cleaning staff work.

  • Physical appearance requirements: Female – 168 cm; Male – 180 cm, with a professional and elegant demeanor.

  • Outgoing, highly service‑oriented, with strong communication skills and flexible emergency response capabilities.

  • Meticulous, responsible and fully adaptable to shift work schedules.

    How to Apply

    For more information and job application details, see; Peoplelink Consultants Ltd Receptionist - Hospitality/Customer Service Jobs in Kenya

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