Peoplelink Consultants Ltd Hostess Food & Beverage Services Jobs in Kenya

Responsibilities

  • Greet guests with a smile, eye contact, and a friendly verbal welcome.

  • Use the guest's name whenever possible.

  • Address service needs professionally, positively, and promptly.

  • Thank guests with genuine appreciation and a warm farewell.

  • Listen and respond positively to guests' questions, concerns, and requests.

  • Resolve issues effectively to delight guests and build trust.

  • Anticipate guest needs by asking questions and observing preferences.

  • Engage guests in conversation about their stay and nearby attractions.

  • Assist individuals with disabilities in accordance with established guidelines.

  • Support fellow employees to ensure proper coverage and prompt service.

  • Comply with quality assurance standards.

  • Report maintenance issues and incidents to management and Loss Prevention.

    Requirements

  • Certificate or Diploma in Hospitality.

  • At least 1 year of experience in a similar role and 2 years' experience in a 5-star hotel.

  • No supervisory experience is required.

  • Exceptional customer service skills.

  • Excellent communication skills.

  • Ability to maintain a positive attitude, professional presentation, and a high level of integrity and dependability.

  • Team-oriented and adaptable.

    How to Apply

    Send your cv to: jobs@peoplelink.co.ke

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