Penda Health Clinical Coordinator Jobs in Kenya


Penda Health Clinical Coordinator Jobs in Kenya; The Clinical Coordinator (Front Desk) will serve as the first point of contact at the Medical Centre, ensuring a warm, efficient and professional patient experience.

The role involves coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing and documentation processes in line with Penda Health service standards.

Key Responsibilities

  • Welcome patients warmly and deliver a positive, professional experience.

  • Handle patient inquiries, complaints and calls efficiently, escalating when necessary.

  • Coordinate with clinical and support teams to ensure smooth patient visits.

  • Manage wait times and keep patients informed about delays.

  • Register patients, take consent and verify medical benefits accurately.

  • Handle billing and payments (Cash, Insurance, SHA, Corporate partners).

  • Maintain accurate patient records, insurance submissions and participate in front desk projects.

  • Manage appointments, petty cash and reporting.

  • Uphold Penda’s culture and collaborate with Clinical Coordinators and Medical Centre teams.

  • Maintain a pleasant, organized and efficient front desk environment.

  • Perform other tasks aligned to front desk operations and patient experience standards.

    Key Qualifications & Attributes

  • Diploma in Front Office Administration, Customer Service
    Management, Business Administration, Health Records or related field.

  • At least 1 year of experience in a customer‑facing/front desk or reception role.

  • Proven customer service and people skills with direct client/patient experience.

  • Fluent in English and Swahili, with strong communication skills.

  • Basic computer literacy, typing skills and ability to use digital systems.

  • Strong attention to detail and ability to multitask in fast‑paced environments.

  • Excellent organizational and time‑management skills.

  • Self‑motivated, results‑oriented and effective both independently and in teams.

  • Pleasant, professional demeanour with a positive attitude.


    How to apply

    For more information and job application details, see; Penda Health Clinical Coordinator Jobs in Kenya

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