Penda Health Clinical Coordinator (Front desk) Jobs in Kenya



Penda Health Clinical Coordinator (Front desk) Jobs in Kenya;The Clinical Coordinator will serve as the first point of contact at the Medical Centre, delivering a warm, efficient, and professional patient experience. The role involves coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation. Working closely with clinical and support teams, the Coordinator will manage patient inquiries, appointments, and wait times while upholding Penda Health’s service standards, values, and culture.

Key Responsibilities

  • Welcome patients warmly and provide a positive, professional experience

  • Handle patient inquiries, complaints, and calls efficiently, escalating when necessary

  • Coordinate with clinical and support teams to ensure smooth patient visits

  • Manage wait times and keep patients informed about delays

  • Register patients, take consent, and verify medical benefits accurately

  • Handle billing and payments (Cash, Insurance, SHA, Corporate partners)

  • Maintain accurate patient records, insurance submissions, and participate in front desk projects

  • Manage appointments, petty cash, and reporting

  • Uphold Penda’s culture and collaborate with Clinical Coordinators and Medical Centre teams

  • Maintain a pleasant, organized, and efficient front desk environment

  • Perform other tasks aligned to front desk operations and patient experience standards

    Key Qualifications &
    Attributes


  • Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or related field

  • At least 1 year of experience in a customer‑facing/front desk or reception role

  • Proven customer service and people skills with direct client/patient experience

  • Fluent in English and Swahili, with strong communication skills

  • Basic computer literacy, typing skills, and ability to use digital systems

  • Strong attention to detail and ability to multitask in fast‑paced environments

  • Excellent organizational and time‑management skills

  • Self‑motivated, results‑oriented, and effective independently or in teams

  • Pleasant, professional demeanour with a positive attitude


    How to apply

    For more information and job application details, see; Penda Health Clinical Coordinator (Front desk) Jobs in Kenya

    Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.