Peek Vision Partner and Customer Enablement Lead Jobs in Kenya



Peek Vision Partner and Customer Enablement Lead Jobs in Kenya;The Partner and Customer Enablement Lead will deliver structured onboarding, enablement, and in‑country Software User Training (SUT) with Peek’s implementing partners. The role ensures partners adopt Peek’s software confidently and independently, while maintaining high standards of training quality, assurance, and programme outcomes.

Key Responsibilities

  • Lead onboarding and enablement sessions using standard learning assets.

  • Deliver demonstrations and hands‑on training sessions.

  • Support field monitoring visits and software release alignment.

  • Train new Peek staff on Peek Capture and Admin.

  • Coach and develop Trainer of Trainers (ToT), Partner‑as‑Trainer (PaT) representatives, and consultants.

  • Quality assure training models against certification frameworks.

  • Monitor screening and referral protocols through remote QA.

  • Attend programme design workshops and lead on configuration.

  • Validate and test workflows with programme managers and partners.

  • Own software adoption and behaviour‑change outcomes.

  • Monitor usage, engagement, and programme outcomes against OKRs.

  • Act as SME, reviewing training materials for accuracy and field deliverability.

  • Gather partner feedback and channel insights into learning assets and product improvements.

  • Triage partner queries, tickets, bugs, and enhancement requests.

  • Plan and manage multiple country programmes in parallel.

  • Maintain enablement plans, timelines, and dependencies.

  • Take full ownership of workload, decisions, and outcomes.

  • Support colleagues toward shared team goals.

  • Represent Peek at industry events with clear messaging and branding.

    Key Attributes

  • Teaching or training
    qualification with minimum 2 years’ experience.

  • Experience training teams remotely in LMICs.

  • Strong understanding of software products and adoption practices.

  • Experience managing customer or partner relationships.

  • Strong coaching and facilitation skills.

  • Excellent communication and presentation skills.

  • Ability to adapt to varying literacy, digital literacy, and cultural contexts.

  • Confident with data analysis and outcome tracking.

  • Excellent time and programme management skills.

  • High personal ownership and accountability.

  • Collaborative, team‑first approach.

  • Scalability mindset and adaptability to change.

    Desirable Attributes

  • Eye health or clinical background (optometry, screening pathways).

  • Customer success or technical account management experience.

  • Experience with Train‑the‑Trainer (ToT) cascade models in LMICs.

  • Experience configuring software for operational workflows.

  • Familiarity with LMS or in‑app learning platforms.

  • Additional language skills relevant to Peek’s partner geographies.



    How to Apply

    For more information and job application details, see; Peek Vision Partner and Customer Enablement Lead Jobs in Kenya

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