Peak and Dale Solutions - IT Support Specialist - Jobs in Kenya

Peak and Dale Solutions - IT Support Specialist - Jobs in Kenya

Peak and Dale Solutions, a leading online solution provider in Kenya is offering an employment opportunity for a talented IT Support Specialist.

Roles:

  • Monitor and respond in a very timely manner to support tickets received in our IT Help desk system
  • Respond to support requests with an appropriate sense of urgency
  • Configuration and setup of accounts for clients
  • Be part of our Customer Service team in Nairobi
  • Follow our processes concerning technical support & help improve them where necessary
  • Assists with off-hour emergencies and time-sensitive issues when required

    Your Knowledge, Skills and Abilities
  • Have strong oral and written communication skills in English – you communicate clearly, concisely, and with tact
  • You are proficient in the use of MS Office Suite and Google Applications
  • Experience supporting both local and remote users
  • Passion for providing high quality service and support
  • Superb interpersonal skills – you are a team player and have superior interpersonal skills you are able to establish cross-functional relationships in a collaborative, team-based environment with diverse group of stakeholders
  • You are diligent and detail-oriented- you pay high attention to detail and you double-check everything
  • You are highly adaptable and flexible – you thrive in a fast-paced, ever-changing environment
  • You have a strong work ethic- you are self-motivated and dedicated to finding a solution
  • You are a critical thinker and will always work towards providing solutions over excuses
  • Ability to work independently to problem solve and seek out efficiencies and improvements
  • Sound judgment and decision-making
    abilities
  • Well-organized and able to work under deadlines and multiple projects
  • You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.
  • You are emotionally intelligent – you are self-aware, and can see things from various points of view, and self-regulate.
  • You are energized by solving challenging technology related puzzles
  • You are naturally curious about technology or how things work
  • Focused on the big picture – not just the user impact
  • Have strong organizational and planning skills.
  • You are proactive about communicating
  • Experience with WHMCS billing system will be an added advantage.
  • To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily.

    How to Apply
  • If you feel that you are up to the challenge and possess the necessary qualifications and experience kindly submit your application to recruit@peakanddale.com quoting the job title on the email subject (IT SUPPORT SPECIALIST) on or before 12th June 2019.
  • For more information and job application details, see; Peak and Dale Solutions - IT Support Specialist - Jobs in Kenya

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