Pawa IT Solutions M-Pawa Cloud and Engineering Trainee - Jobs in Kenya

Pawa IT Solutions M-Pawa Cloud and Engineering Trainee - Jobs in Kenya



About the Role
We are looking for 3 Graduate trainees to work with our cloud and engineering team in both customer support facing situations and building simple yet important technical web-based solutions.

Key Tasks and Role
  • Act as the first point of contact for all user support issues.
  • Triage incoming support issues, investigate solutions, or escalate according to agreed service levels
  • Collaborate with colleagues and clients to achieve issue resolution
  • Maintain an appropriate level of product knowledge through continuing learning
  • Collaborate with the cloud team to continuously update training resources.
  • Identify areas and opportunities for end-user training and capacity building.
  • Assist the Cloud Engineers in deployment projects and user training activities.
  • Work with both customers and cloud engineers to scope and build simple web-based technical solutions using
  • Google App Scripts; PHP/Python/Java or any language one is familiar with.


    Knowledge & Experience
  • Must have a good understanding of web tech stacks: HTML/CSS and frameworks: bootstrap/Django/ etc.
  • Must have fair exposure or use with JavaScript/Java/Python/
  • Strong communication and interpersonal skills
  • Strong decision-making skills
  • Desire to learn about new and existing technologies
  • Excellent customer service skills
  • Strong initiative, attention to detail, sense of urgency, work ethic, and follow-through skills
  • Excellent organizational skills with
    the ability to manage time and multiple priorities to completion.


    Education & Professional Qualification
  • Should have completed all course work for their Bachelor’s Degree in Computer Science, Technology/IT related field
  • Should NOT have graduated more than 1 year ago.
  • Strong ability to multitask and meet objectives with minimal supervision.
  • Keen to work or has previously worked in a supportive environment is a great plus
  • Familiarity with Public Cloud solutions and tools; Google Cloud, Azure, AWS, Digital Ocean, etc.


    How to apply
    Send your CV and Cover letter in PDF format to:mpcloud@pawait.co.ke

    Date: On or before September 2nd, 2022

    Title your email as: Application for M-Pawa Cloud and Engineering Graduate Trainee_Pawa IT Ltd
    Only successful applicants will be contacted



    For more information and job application details, see; Pawa IT Solutions M-Pawa Cloud and Engineering Trainee Jobs in Kenya


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