Panasonic Avionics Technical Services Representative Jobs in Kenya

Panasonic Avionics Technical Services Representative Jobs in Kenya


  • We seek a Technical Services Representative to provide on-site technical support of Panasonic IFE/GCS (In-Flight Entertainment/Global Communication Services) products installed or being progressively installed on customer aircraft in Nairobi, Kenya.

  • The role holder will collect, synthesize, and report on system performance metrics internally and externally and develop/maintain an excellent working relationships with the customer.

    Key Responsibilities

    Aircraft IFE/GCS Maintenance and Support

  • Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.

  • Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.

  • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.

  • Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements.

  • Perform root cause analysis and troubleshooting, utilizing a full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.

  • Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.

  • Assist in the development of Preventative Maintenance programs.

  • Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.

  • Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air safety.

  • To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.

  • Represents Panasonic Maintenance and Maintenance support organization to the customer.

  • Communicate and interface with relevant departments of the customer, primarily for production-related processes and various Panasonic departments.

  • To assist in reporting IFE/GCS system performance.

  • Flag and report improvements in the processes both at the customer-facing side as well as within Panasonic.

    Administrative/Documentation

  • Document testing and repairs using computer and bar-coding equipment.

  • Works closely with MRO to monitor and track spare parts inventory.

  • Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO

    Education / Experience Requirements

  • 4-Year degree or equivalent or relevant work experience.

  • 4-7 years’ experience in aircraft maintenance or technical field support role, preferably in avionics.
    A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent), highly
    preferred.

  • Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

    Knowledge and Skill Requirements

  • Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.

  • Must have an excellent working knowledge of engineering applications for technical communications and training purposes.

  • Proficient in MS Word, Excel and Outlook.

  • Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience.

  • Ability to work in a high-stress, high-pressure environment.

  • Determines methods and procedures on new assignments.

  • Works on problems of moderate to diverse scope requiring considerable judgment and initiative.

  • Understands the implications of work and makes recommendations for solutions.

  • As a skilled specialist completes tasks in resourceful and effective ways.

  • Uses independent judgment to ensure projects/assignments are completed accurately and on-time.

  • Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.

  • Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).

  • Intermediate knowledge of LINUX and UNIX a plus.

  • A good understanding of PC networks and configuration multiplexed or software-controlled systems with knowledge of computer hardware.

  • Knowledge of global civil aviation regulations and requirements (EASA/FAA).

  • Must be customer service oriented.

  • Must be experienced in the ability to deliver technical coaching and training.

    Other Requirements

  • Ability to pass extensive security and background checks for Airside access.

  • Legal right to work in the location assigned.

  • Current and valid driver’s license.

  • May require both international and domestic travel, up to 25 % of the time, to other line station locations to provide relief from time to time as required.

  • Must be able to work any shift, weekends, and holidays.

    How to Apply

  • For more information and job application details, see; Panasonic Avionics Technical Services Representative Jobs in Kenya




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