Palliser Relationship Manager Kenya Jobs

Palliser Relationship Manager Kenya Jobs


At Palliser, we’re focused on improving the financial, physical and mental well-being of all our clients.

We are looking for the role below:

We are looking for a Client Relationship Manager to build and preserve trusting relationships with our customers.

We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Responsibilities

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Working closely with Account Managers and Sales Consultants
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Monitoring company performance against service level agreements and flagging potential issues

    Qualifications

  • An advanced degree in Business Administration, Cooperative
    Management, Public Relations or its equivalent
  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • Experience in sales or customer service is preferred
  • Knowledge of customer relationship management (CRM) practices
  • Previous sales experience preferably in Insurance or financial service industry.
  • Over 4 years’ experience in a similar job role
  • Advanced computer skills on MS Office

    Our Offer

  • Very attractive and competitive salary package
    Employee discounts and other exceptional staff offers on our range of services and products

    How to Apply

  • If you think you possess the qualities that we are looking for, please apply in confidence by sending your updated CV and cover letter to: [email protected]
  • Please indicate job applied on the email subject line.
  • Application deadline is: 15th January 2019.

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