Palladium ICT Specialist, Catalyze Jobs in Ethiopia

Palladium ICT Specialist, Catalyze Jobs in Ethiopia

Company Overview:

  • About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

  • Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

  • Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.

  • Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

    Project Background

  • USAID CATALYZE Ethiopia: MS4G is designed to benefit the Ethiopian people, build community resilience, and strengthen rural-urban linkages, in the areas of food security and WASH. MS4G invests in developing strong relationships with private sector players, co-investing in inclusive business models, advisory services, digital solutions, and market-based initiatives that increase the resilience and sustainability of Ethiopian enterprises and employment for women and youth.

  • CATALYZE MS4G uses a market systems approach to address key food security and WASH sub-system areas and the impact of economic shocks, including COVID-19 and political instability by stimulating adoption, adaptation, broad expansion, and responsive institutionalization and scaling of approaches and business models to transform the lives of Ethiopians.

  • Under its Strengthening Enterprise Ecosystem objective, MS4G works with growth-oriented SMEs in food security and WASH sectors to accelerate their capacity to grow, adopt inclusive business models, and provide sustainable employment to youth and women. This is achieved through initiatives that facilitate market-based business development through Business Advisory Service Providers (BASPs) and/or enterprise ecosystem actors such as business incubators, accelerators, and anchor/lead firms.

    Primary Duties and Responsibilities

  • The ICT Specialist - provides leadership for the IT system management of MS4G Ethiopia, specifically being responsible for all infrastructure, network and server administration activities of MS4G in Addis Ababa & Regional Program Offices. This includes installing, hardware/software, configuring the internet base networks according to standards, and maintaining/ administering systems for all offices across Ethiopia.

  • S/he interacts with the IT contact person/team at Washington DC for management of IT related tasks. The ICT Specialist reposts to the HR & Operations Manager.

    The ICT specialist is responsible for:

    Management & Administration

  • Manage and follow-up the execution of all IT tasks inside the project (workflows and processes);

  • Establish system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, wireless and LAN networks, and operating and system management systems; defining system , operational policies and procedures.

  • Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software,
    networks and operating and system management systems; designing and escalating application problems to vendor.

  • Support day to day users request and concerns for both software and hardware.

  • Training staff on new technology available in the facility. Ensure timely and accurate delivery of technology products and services.

  • Configuring and troubleshooting desktops, laptops, printers, and phone handsets

  • Configure new emails accounts for staff.

  • Oversee and maintaining the internet connection for the office and maintaining relationship with service provider and following up to ensure timely monthly internet invoice payment.

  • Negotiate contracts and purchases with vendors for software, hardware and internet services.

  • Install and configuring software and hardware.

  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

  • Requesting software licenses and hardware from Washington DC Office

  • Upgrades, installs and troubleshoots networks, networking hardware devices and servers software.

  • Maintaining an inventory of all IT related equipment and parts as well as documentation and license provided by Washington DC or the local vendors

  • Seeks ways to apply new technology to help staff with easy tasks.

  • Purchasing cartridges for all the printers at the office

  • Configuring and maintaining the telephone system at the office

  • Troubleshooting and upgrading of smart phones for project staff.

  • Performs other related duties as assigned by HR & Operations Manager

    User Support

  • Plan for major IT initiatives

  • Ensure new systems are aligned with Palladium IT policies and procedures.

  • Manage IT system implementation projects in the offices.

  • Ensure Palladium IT policies are well known to staff and implemented across the board.

  • Setup, configure, monitor, and manage systems required to implement and support the organisation’s security policy.

  • Provide regular guidance/feedback to the HR & Operations Manager on IT issues.

  • Oversee maintenance of records for IT inventory with Logistics Specialist, and ensure software license and support and maintenance contracts, remain updated.

  • Identification of routine desktop and application support issues and provision of training for staff as required.

  • Maintenance of ICT User Guide

  • Ensuring user compliance with ICT policies and guidelines

  • Training staff on use of one drive and SharePoint for saving and sharing of files.

    Required qualifications & knowledge:

  • At least Bachelor’s degree in IT related field, preferably someone with certifications such Network, Applications infrastructure configurations and other post IT qualifications.

  • Five or more years of directly related working experience in position.

  • Understanding basic principles of structured network cabling and the practicalities of connecting network devices combined with sound experience.

  • Understanding the function of basic network infrastructures such as routers & switches

  • Confident user of Windows client operating systems and common desktop applications (Microsoft Office, Adobe Acrobat, etc)

  • Certifications in Microsoft, CISCO, and/or other related technologies is a plus

  • Demonstrated management experience

  • Understanding of client/server-based applications.

  • Ability to travel within Ethiopia occasionally.


  • Excellent management, supervision/mentoring and organizational skills including the ability to handle a variety of assignments sometimes under pressure of deadlines.

  • A broad variety of IT and support management skills

  • Be self-motivated, proactive, have a positive attitude & work with minimum supervision.

  • Ability to communicate effectively, instilling trust and confidence.

  • Excellent interpersonal and communication skills

  • Be of high integrity and have a sense of confidentiality.

  • Language Requirement: Fluency in oral and written English and Amharic is required

    How to Apply

  • For more information and job application details, see; Palladium ICT Specialist, Catalyze Jobs in Ethiopia

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