Owens and Xley Consults Retail Store Manager Jobs in Nigeria

Owens and Xley Consults Retail Store Manager Jobs in Nigeria


Job Overview

  • The Store Manager is responsible for coordinating and overseeing the store’s operations.

  • S/he will formulate strategies, improve performance, procure material and resources and ensure compliance.

  • S/he should be ready to manage team members, find ways to increase quality of customer service and implement best practices across all levels.

    Duties and Responsibilities

    Administration:

  • Handle Human Resources functions (Birthdays, Leave, Induction, staff files etc.)

  • Manage correspondences via phones, WhatsApp and email.

  • Ensure strict compliance and monitoring of organizational rules, policies and standards

  • Supervise staff to ensure that they actively carry out their roles

  • Handle and resolve all clients’ orders and complaints

  • Daily prepare reports.

  • Supervise the pattern samples made

  • Plan all internal and external events with the Creative Director as scheduled.

  • Coordinates daily activities and supervises all employees.

  • Daily keep records of all operating expenditure

  • Daily supervise store operations

  • Monthly collate Taxes

  • Settle the store’s utility bills.

  • Attend events/Fairs and Industry Specific functions as scheduled.

  • Ensure the store is properly cleaned at all times and merchandising is in order.

  • Plan in - store events as scheduled.
    Work with Creative Director for events as scheduled.

  • Prepare the staff salary schedule

  • Scheduling of tasks for tailors.

  • Handle and resolve all clients’ complaints

    Social Media and Communications content:

  • Prepare well-structured drafts using digital publishing platforms

  • Create and distribute marketing copy to advertise our company and products

  • Interview industry professionals and incorporate their views in blog posts

  • Edit and proofread written pieces before publication

  • Create content for newsletters as needed

  • Update customers information and database

  • Conduct keyword research and use SEO (search engine optimization) guidelines to optimize content

  • Promote content on social networks and monitor engagement (e.g. comments and shares)

  • Identify customers’ needs and recommend new topics

  • Coordinate with marketing and design teams to illustrate articles

  • Measure web traffic to content (e.g. conversion and bounce rates)

  • Update our websites as needed

    Inventory:

  • Daily assist in stock counting

  • Perform quality control check on newly produced inventory

  • Daily carry out quality control checks on newly ordered stock

  • Manage inventory and procurement from vendors

  • Quarterly decide items to be marked down

  • Name dresses and set price of garments as scheduled.

  • Daily supervise
    the production of low in stock inventory

  • Daily responsible for supply vendors
    Reorder stock when low.

  • Daily check inventory and maintain the optimal reorder level.

  • Maintain inventory by implementing purchase plans with all stockists.

    Logistics:

  • Daily assign deliveries to the logistics team

  • Daily ensure that all orders are delivered on a timely basis

  • Track monthly payments with logistics company

    Qualifications / Requirements

    Educational Qualification:

  • Minimum of HND / BSc / BA from a reputable and accredited institution.

    Experience:

  • Minimum of 2 years’ work experience in a managerial role

  • A background in the fashion industry will be an addition

    Skills and Requirements:

  • Proficiency in the use of Microsoft Office Tools especially Word and Excel

  • Proficiency in the use of social media ads for content including Canva, Lightroom, Mailchimp

  • Knowledge of principles and processes for providing outstanding customer service

  • Leadership and Supervisory skills and ability to manage situations within the company

  • Excellent interpersonal skills.

  • Relate and network with people

  • Proven work experience as a Content Creator, Copywriter or similar role

  • Portfolio of published articles

  • Hands-on experience with Content Management Systems (e.g. WordPress)

  • Excellent writing and editing skills in English

  • An ability to fact-check long-form content pieces

  • Time-management skills.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • recruitment@owensxley.com with the Job Title as the subject of the mail.


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