Owens and Xley Consults Executive Assistant / Customer Service Officer Jobs in Nigeria
Owens and Xley Consults Executive Assistant / Customer Service Officer Jobs in Nigeria
Job Overview The Executive Assistant / Customer Service Officer is responsible for managing the time and schedule of the Creative Director, liaise between customers, key staff members and external public relation agents.
Basic Responsibilities
Produce information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics
Conserve the creative Director’s time by reading, researching and routing correspondence, drafting letters and documents, collecting and analyzing information and initiating telecommunications
Maintain the Creative Director’s appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
Represent the Creative Director by attending meetings in her absence
Welcome guests and customers by greeting them in person or on the telephone, answering and directing their enquiries
Maintain customer confidence and protect operations by keeping information confidential
Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, verifying receipt of supplies
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
Contribute to team effort by accomplishing related results as needed
General Responsibilities:
Resolve product or service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and in-house team to ensure resolution
Prepare product or service reports by collecting and analyzing client information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Create communication template and guideline
Go the extra mile to engage clients without crossing familiarity boundaries
Resolve clients’ complaints via phone, email, mail or social media
Assist with placement of orders, refunds, or exchanges
Take client's payment information and other pertinent information such as addresses and phone numbers
Book, reschedule or cancel consultation appointments
Confirm all sketches are drawn by the designer and approved by the client
Follow up with production team to ensure delivery of said outfit(s) at the estimated time.
Job Specifications
HND or B.Sc in any related discipline
1-2 years’ experience in a client service role
Experience in the fashion industry is a plus
Competencies and Requirements:
High proficiency in MS Office Suit
Must be able to prepare management reports and correspondence
Comfortable in both a leadership and team-player role, manages team members, leads meetings, and supervises when needed
Excellent written and verbal communication skills
Attentiveness and listening skills
Excellent time management skills, ability to prioritize
How to Apply
Interested and qualified candidates should forward their CV to:
recruitment@owensxley.com using the Position as the subject of email.
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