Owens and Xley Consults Client Support Officer Jobs in Nigeria

Owens and Xley Consults Client Support Officer Jobs in Nigeria


Responsibilities

  • Answer incoming calls and emails efficiently and effectively

  • Keeping a seamless appointment system

  • Providing excellent & exceptional customer service

  • Provide accurate answers and develop professional relationships with ongoing customers and vendors

  • Maintaining a positive, empathetic, and professional attitude toward customers

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues, as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Oversee the sorting and distribution of incoming mail

  • Collaborate with the immediate team and other company departments to ensure overall customer satisfaction and timely resolutions

  • All other duties as assigned.

    Required Skills & Qualifications

  • B.Sc. or HND in a related field.

  • 2 years’ experience in a similar role.

  • Professional certification in Customer service is a plus

  • Effective communication and strong listening skills.

  • Exceptional customer service skills.

  • Must be patient and courteous.

  • Must have the ability to multitask and prioritize

  • Excellent organizational and analytical skills

  • Must be
    efficient/meticulous

  • Excellent oral and written communication skills.

  • Have a passion for exceptional service.

    How to Apply

  • Interested and qualified candidates should forward their CV to:

  • recruitment@owensxley.com using the Position as the subject of email.


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