Outspan Hospital ICT Technician Jobs in Kenya


Outspan Hospital ICT Technician Jobs in Kenya;Outspan Hospital seeks a proactive ICT Officer to manage day‑to‑day IT systems, provide first‑level technical support, and ensure the 24/7 availability, security, and efficiency of the hospital’s ICT infrastructure. This role ensures continuous clinical and administrative operations through rapid incident resolution, system maintenance, and data protection.

Key Responsibilities

Technical Support

  • Resolve 1st‑level issues via ticketing systems (Jira/ServiceDesk) for PCs, software, and clinical peripherals (barcode scanners, medical printers)

  • Triage tickets by clinical urgency

    Systems & HMIS Administration

  • Support Hospital Management Information Systems (HMIS), ERP software, and Active Directory permissions

    Infrastructure & Maintenance

  • Maintain LAN/WAN connectivity, switches, and access points

  • Perform scheduled preventive maintenance on hardware and server room equipment

    Cybersecurity & Data Privacy

  • Enforce endpoint security (antivirus, firewalls)

  • Comply with data protection laws to safeguard confidential Patient Health Information (PHI)

    Backups & Operations

  • Perform routine system backups

  • Maintain IT asset inventories

  • Coordinate vendor escalations

  • Respond promptly to emergency outages

    Qualifications & Requirements

  • Minimum Diploma in IT, Computer Science, or equivalent (Degree preferred)

  • 1–2 years’ experience in ICT support or systems administration (healthcare setting preferred)

  • Familiarity with ticketing tools, Active Directory, basic networking (TCP/IP,
    cabling), HMIS/ERP, and cybersecurity fundamentals

  • Certifications such as CCNA, CompTIA (A+, Network+, Security+), or ITIL Foundation are an added advantage

    Core Competencies

  • Excellent interpersonal skills with ability to communicate technical guidance clearly to non‑technical medical personnel

  • Strong analytical and troubleshooting abilities to resolve hardware, software, and network faults quickly

  • High degree of integrity when handling sensitive medical data and proprietary information

  • Ability to work calmly and effectively under pressure during outages or downtime

  • Strong time‑management skills to balance ticket queues, routine maintenance, and emergency requests

  • Ability to collaborate with clinical and administrative teams

    How to apply

    For more information and job application details, see; Outspan Hospital ICT Technician Jobs in Kenya

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