Outcess Solutions Nigeria Limited Customer Service Representative (Corp Member) Jobs

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

Responsibilities

Ensuring that customers are satisfied with products or services

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Keep records of customer interactions, process customer accounts and file documents.

Troubleshooting common issues with a product or service.

Requirements

HND / Bachelor’s Degree in Mass Communication or other related fields.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage

time effectively.

Excellent written and verbal communication skills.

How to Apply

Interested and qualified candidates should send their CV to:

recruitment@outcess.com using "Corp Member CSR" as the subject of the email.

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