Outbound Customer Service Representatives Jobs in Kenya
Outbound Customer Service Representatives Jobs in KenyaReporting to: Team Leader
As the first line customer liaison, the primary role is to:-
Make contact with businesses with full information on service/program.
Make sales by offering the correct information and enrolling new customers.
Handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target
Duties and Responsibilities:
Contact designated clients with a target to enroll them in the program/Service.
Increase sales by enrolling designated customers.
Maintain customer experience levels within the quality standards stipulated.
Handle objections by building rapport with customers.
Record customer information and queries on the CRM.
Adhere to Data Protection policy with regards to confidentiality of customer details.
Adhere to escalation process as defined.
Handle complaints in a polite and professional manner.
Patiently listens and responds to customer queries.
Understand and adhere to the escalation process.
Certificate, Diploma or Degree from a recognised tertiary institution.
Must posses 1-3 years of experience in sales
Fluent in English with a clear accent (American/ British accent will be an added advantage).
Minimum 2 years of relevant experience in sales environment.
Experience in the technical sales will provide an added advantage
Knowledge of sales and marketing.
Past experience in a call center will provide an added advantage
Skills and Competencies
Fluent in the English Language, clear accent
Good IT literacy skills
Excellent communication skills – verbal and written
Sales oriented mindset with a high degree of persuasion skills and maturity.
Service orientation and social perceptiveness.
Ability to remain composed while handling stressful situations
Organized and meticulous in carrying out duties
Maintains a high level of integrity and observes confidentiality of client data.
Team player with pleasant disposition
Well presented and tactful
Numerate and quick thinker
Ability to multi-task
How to Apply
Interested and qualified candidates should send their resume to [email protected] clearly indicating the position on the Subject line
All applications should reach us by 31st January 2019
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