Outbound Customer Service Representatives Jobs in Kenya

Outbound Customer Service Representatives Jobs in Kenya


Reporting to:

  • Team Leader

    As the first line customer liaison, the primary role is to:-

  • Make contact with businesses with full information on service/program.
  • Make sales by offering the correct information and enrolling new customers.
  • Handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

    Duties and Responsibilities:

  • Contact designated clients with a target to enroll them in the program/Service.
  • Increase sales by enrolling designated customers.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Record customer information and queries on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Adhere to escalation process as defined.
  • Handle complaints in a polite and professional manner.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.

    Qualifications

  • Certificate, Diploma or Degree from a recognised tertiary institution.
  • Must posses 1-3 years of experience in sales
    Fluent in English with a clear accent (American/
  • British accent will be an added advantage).
  • Minimum 2 years of relevant experience in sales environment.
  • Experience in the technical sales will provide an added advantage
  • Knowledge
    of sales and marketing.
  • Past experience in a call center will provide an added advantage

    Skills and Competencies

  • Fluent in the English Language, clear accent
  • Good IT literacy skills
  • Excellent communication skills – verbal and written
  • Sales oriented mindset with a high degree of persuasion skills and maturity.
  • Service orientation and social perceptiveness.
  • Ability to remain composed while handling stressful situations
  • Organized and meticulous in carrying out duties
  • Maintains a high level of integrity and observes confidentiality of client data.
  • Team player with pleasant disposition
  • Well presented and tactful
  • Numerate and quick thinker
  • Ability to multi-task

    How to Apply

  • Interested and qualified candidates should send their resume to [email protected] clearly indicating the position on the Subject line
  • All applications should reach us by 31st January 2019

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