Optiven Document Processing Officer Jobs in Kenya

As we aspire to economically and socially transform our society, Optiven has a Big goal of creating over 30, 000 jobs by the year 2030. Here is an opportunity for you to join the Optiven Family.


Optiven Group Ltd is a leading Brand in Real Estate Sector in Africa. The Group’s main objective is to empower property investors and transform the Society.

To strengthen our management team and to consolidate our ambitious growth, we seek to recruit highly qualified, self-driven, energized, highly motivated, dynamic and result-oriented professional to fill the above position.

We seek to hire experienced Document Processing Officers to assist in serving our esteemed customers satisfactorily.

The successful person will be required to do the following duties and responsibilities:-

  • Process documents in an accurate and timely manner to ensure proper coverage for client satisfaction goals.
  • Handle customer queries and complains professionally and document every process
    Follow up and track legal documents and external correspondence and ensure all legal documents are free of error
  • Handling customer queries with regard to their documents and in a professional manner.
  • Monitor the effectiveness of workflows, libraries, and permissions by auditing and ensuring the accuracy of actual controlled documents.
  • Communicate and coordinate with all customers to verify information, update status, and meet deadlines as required.
  • Manage time to handle multiple demands and competing priorities
  • Update customer data, all communication and update send outs, report and document any customer complaint or testimonial.
  • Make appropriate updates to client database in order to meet regulatory obligations.
  • Address any questions, concerns, or suggestions in a timely and appropriate manner.
  • Build and maintain effective internal working relationships and support teamwork in meeting company goals.
  • Understand how the Document Processing
    Officer role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
  • Communicate status updates and appropriately escalate issues and opportunities to meet the needs of all clients/customers.
  • Handle multiple clients and/or functions on a routine basis.
  • Identify procedural issues and formally develop and recommend solutions.
  • Perform any other duties as may be assigned by management from time to time.

    Required skills, knowledge and experience:-

  • A degree in Information Science or a related course of study
  • Have a minimum of 3 years’ experience in the same position
  • Good team working and management skills
  • Have the ability to prioritize, manage time well and multitask
  • Strong interpersonal, communication and customer service skills
  • Excellent presentation skills
  • Strong IT skills and familiarity with the use of databases
  • Ability to work independently with better result output
  • Must be a person of high integrity and confidentiality

    How to Apply

    Applicants who meet the above criteria are required to send their applications to: [email protected] by 30th June 2018 with “Document Processing Officer” being the subject of the email with detailed CV names & addresses of three referees. Only shortlisted candidates will be contacted.

    For more information and job application details, see; Optiven Document Processing Officer Jobs in Kenya

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