Opportunity Bank Manager, Alternative Delivery Channels Jobs in Uganda

Opportunity Bank Manager, Alternative Delivery Channels Jobs in Uganda

Job purpose

  • The major purpose of the job is to provide general oversight over transactions monitoring as well as day to-day reconciliations of all channel and Backoffice related accounts, monitor and manage all float Accounts while ensuring efficiency, ensuring acceptable levels of uptime is achieved for all channel related systems.

  • Managing Bank to stakeholder relationship for all direct third parties related to the channels function.

    Key Result Areas

    Management of Alternative Delivery Channels

  • Establish and monitor servicing relationships with internal and external parties, including back- and front-office staff, and service providers.

  • Coordinate with the units developing and integrating alternative delivery channels for Bank products and services in a way of testing and making sure that all the required Backoffice modalities like transaction reporting and descriptions are accurate.

  • Ensure that all transactions are posted accurately as well as accounts reconciled in a timely manner as per the requirements stipulated in the Bank reconciliation processes and policy.

  • Support the Branch in all activities relating to channels to ensure that business workflows are in place.

  • Lead the analysis of existing reconciliation processes in order to assess the strength of the controls and identify areas for improvement.

  • Providing support and assistance to individual team members. Assist in training, staff development, performance reviews and disciplinary actions.

  • Work with business to advise on ways to generate transaction revenue and reduction of costs through improved customer experience.

  • Approval of different transactions, reversals and settlements within approved limit in the core Banking Systems.

  • Perform other relevant responsibilities that may be assigned from time to time.

    Unit planning and Management

  • Plan, develop and oversee the implementation of annual work plans and operational activities, systems and procedures in line with Bank of Uganda Regulations, bank policies and customer expectations.

  • Preparing budgets and cost management and control

    Operational Efficiency and income growth:

  • Develop unique and value adding strategies and that lead to achievement of set income targets, in the most efficient way using delivery channels in line with the Banks strategic initiatives/plan as well as reviewing, monitoring and communicating performance to the stake holders.

  • Suggesting/advising on array of new services and implementation ensuring that these fit within the Bank’s mission.

  • Develop strategies that allow the Bank to operate at its desired operational efficiency using available delivery channels.

    Risk Management and Compliance

  • Identify risk factors and establish frameworks to mitigate risk in the unit making sure there is a faster mechanism in place to enable quick and
    early detection and escalation of issues when they arise.

  • Ensure compliance with Operations policies and procedures, BOU regulations, budget parameters, and procedures and the risk management framework operational within the Bank.

  • Responsible for audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.

    Occasional Duties

  • Present Weekly reconciliations reports/schedule/status to the Head of Operations/Finance

  • Attend weekly unit/ departmental meetings.

  • Performance appraisals using the balanced score cards.

    Qualifications and Experience

    • Bachelor’s degree in commerce, Statistics, business administration or related fields.

    • 5 years’ experience in the Banking field. At least 2 years of which are in managerial/Supervisory.

    • Very good computer skills including proficiency in Word, Excel, Access, and PowerPoint;

    • Excellent writing skills, and ability to explain technical accounting issues to subordinates and colleagues;

    • Good team player and excellent interpersonal and communication skills;

    • Demonstrated competences for accuracy, attention to detail, integrity and update knowledge of reconciliation guidelines and automatic reconciliation tools.

    • Knowledge of the Ugandan banking regulations and statutory requirements.

    Skills, Abilities and Job Related Knowledge

    • Analytical, numerical and mathematical skills involve reading and interpreting financial reports, third party statements, core banking General ledger statements and business management skills to a high level.

    • Strategic management

    • Planning and organization

    • Analytical skills

    • Know how Transactions report and behaviors.

    • Basic IT knowledge

    • Advanced people management skills


    Behavioral Characteristics

    • Self-starter, highly motivated, passionate, results driven, able to work autonomously as well as part of a group, resilient, hardworking and with team building skills.

  • Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.

    How to Apply

  • Interested candidates should send their signed application letters together with their curriculum vitae not later than Monday 12th October 2020 to hr@opportunitybank.co.ug

  • Kindly note only applicants who meet the minimum requirements will be contacted.

  • All positions will be filled in accordance with our Employment Equity plan.

  • We also encourage people with disabilities to apply.

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