Opportunity Bank IT Digital Channels Administrator Jobs in Uganda

Opportunity Bank IT Digital Channels Administrator Jobs in Uganda

Job Purpose

  • The Digital Channels Administrator will be responsible for leading and coordinating the Bank’s Mobile, Internet, Agency, Merchant, ATM and other emerging channels initiatives.

  • The administrator must demonstrate a strong understanding of and high regard for the Digital channels as a business delivery channel for the Bank's corporate and retail customers.

    Key Result Areas:

    • Provide technical support for existing mobile and internet banking systems and implementation of related projects.

    • Keep track of user issues and oversee their prompt resolution.

    • Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.

    • Continuously analyze user requirements to develop and provide solutions

    • Routine system administration and management

    • Maintain up to date system and user documentation

    • Ensure compliance of SLAs by system vendors

    • Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.

    • Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
    • Develop subject matter expert knowledge of Mobile, Internet technologies, eCommerce and other payment banking technologies

    • Develop Business Continuity plans for both mobile & internet channel solutions.

    Qualifications and Experience

    • The applicant for the Opportunity Bank Digital Channels administrator career opportunity must hold a University Degree in Information Technology, Computer Science or related field.

    • Demonstrate a strong understanding of Agency Banking technical operations and support

    • Demonstrate a strong understanding of
    Card and ATM technical operations

    • Demonstrate a strong understanding of Mobile and Internet Banking technical operations

    • Demonstrate understanding of 3rd party bill payments/collections aggregation operations

    • A team player with Effective leadership skills

    • At least two years of hands-on experience in Channels Support

    • Knowledge of administration in the following areas will be an added advantage

    Skills, Abilities and Job Related Knowledge:

    • Awareness of major trends in IT and specifically banking systems

    • Knowledge of Opportunity Bank’s IT systems and technology standards

    • Understanding of local banking regulations and applicable laws.

    • Able to create credible IT plans and budgets for external scrutiny

    • Ability to manage an IT team while observing local HR practices

    • Ability to negotiate favorable terms with IT vendors

    • Trained in PRINCE or equivalent project methodology

    • Trained in ITIL or equivalent service standards

    • Able to translate global standards effectively to a local context


  • Opportunity Bank is an equal opportunity employer.

  • All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.

    How to Apply

    For more information and job application details, see; Opportunity Bank IT Digital Channels Administrator Jobs in Uganda

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