One Acre Fund Service Integrity Partner Jobs in Rwanda

One Acre Fund Service Integrity Partner Jobs in Rwanda; The Service Integrity Partner: Health works alongside enterprise teams to strengthen services by connecting customer experience, service delivery, and program design. The role is primarily field-facing, staying close to services and customers to understand realities and drive practical improvements.

Responsibilities

Customer Experience & Service Improvement – 30%

Visit service locations to observe programs and environments.

Capture observations, risks, and gaps.

Build trust with customers and frontline teams to understand service experiences.

Identify opportunities and challenges grounded in customer feedback.

Synthesize and communicate insights to inform program decisions.

Strengthen Programs with Enterprise Teams – 30%

Support teams to test and apply prototypes to improve services in real-time.

Observe and capture learnings from implementation.

Communicate risks and gaps that may compromise customer experience.

Cross-Enterprise Learning – 15%

Share insights with Service Integrity Team for synthesis and strategic integration.

Brief leadership on service insights.

Contribute to identifying patterns across services for broader programmatic decisions.

Strategic Teams Collaboration – 15%

Participate in 1–3 strategic teams to advance organizational priorities.

Shape how insights and learning translate into enterprise-level change.

Program Design Engagement –

10%

Join early programming discussions to contribute grounded insights.

Provide recommendations for improved program design.

Explore trade-offs between customer experience, operational realities, and funding constraints.

Qualifications

Advanced degree in Public Health, Medicine, or related field.

Minimum 7 years of health program implementation/design experience.

Relevant technical expertise in primary healthcare, emergency health, or health systems strengthening.

Experience providing technical assistance to government institutions.

Strong ability to translate observations into practical actions.

Familiarity with human-centered design (HCD) approaches.

Strong communication and synthesis skills.

Fluency in English; advanced degree in Infectious Disease a plus.

How to Apply

For more information and job application details, see; One Acre Fund Service Integrity Partner Jobs in Rwanda

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