One Acre Fund Rwanda Mobile Team Specialist Jobs

About the Role

Duties and Responsibilities

Device/OS/MDM management:

Primary ITO contact for tablet issues – H/W, OS, configuration, and user issues

Test and implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization

Manage mobile/tablet assets inventory.
Documentation and reporting:

Follow and write mobile support (setup, configuration, troubleshooting and maintenance)

Keep track of incidents and resolutions - log all tasks performed and provide for reporting

Daily work with MDM for reporting and identification of issues

Compile weekly reports as determined by Mobile Team Lead and program needs

Department liaison:

Work closely with Mobile Team Lead to plan and coordinate mobile/tablet set and configuration activities

Regular coordination with FOPS staff -
Usability, features, issues, feedback

Regular coordination with DevOps/ITD - feature/function changes, streamlining device setup

Coordinating with IT Dev, Dev Ops, FOPS, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance

Manage/coordinate mobile/tablet hardware/software requests from other departments

Frequent field visits to test, observe, implement, critic and build experience with mobile tools

Qualifications

We are looking for an IT professional with 3 years of work experience and ideally a demonstrated passion for our mission.

Specific Qualifications Include:

Strong educational background; degree in Information Technology or equivalent preferred.
Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback.

Experience in software quality assurance.

Experience in preparing project planning documents

Experience in report writing.

Experience in use case documentation.

Build teams and work with colleagues from diverse backgrounds.

Language

English, Kinyarawanda required in all locations.

How to Apply

For more information and job application details, see; One Acre Fund Rwanda Mobile Team Specialist Jobs

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