One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya

One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya


Job Description

  • Specific responsibilities include, but are not limited to:

    Device/OS/MDM management:

  • Primary ITO contact for tablet issues – H/W, OS, configuration, user issues

  • Implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization

  • Manage mobile/tablet assets inventory.

    Documentation and reporting:

  • Follow and write mobile support (setup, configuration, troubleshooting and maintenance)

  • Keep track of incidents and resolutions - log all tasks performed and provide for reporting

  • Daily interface with MDM for reporting and identification of issues

  • Compile weekly reports as determined by Mobile Team Lead and program needs.

    Department liaison:

  • Work with Mobile Team Lead to coordinate mobile/tablet set and configuration activities

  • Regular coordination with Field Operations’ staff on usability, features, issues, and feedback

  • Regular coordination with Development Operations/IT Development on feature/function changes, and streamlining device setup

  • Coordinate with IT Development, Development Operations, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance

  • Manage mobile/tablet hardware/software requests from other departments.

    Qualifications

    For this role specifically, you will have:

  • 3 years of experience in Information Technology.

  • Experience managing mobile devices

  • Experience in IT support or IT service desk

  • Experience preparing project planning documents

  • Experience in report writing

  • Experience in use case documentation

  • Work with colleagues from diverse backgrounds

  • Language: English and Swahili.

    How to Apply

  • For more information and job application details, see; One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya


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