One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya

Job Description

Specific responsibilities include, but are not limited to:

Device/OS/MDM management:

Primary ITO contact for tablet issues – H/W, OS, configuration, user issues

Implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization

Manage mobile/tablet assets inventory.

Documentation and reporting:

Follow and write mobile support (setup, configuration, troubleshooting and maintenance)

Keep track of incidents and resolutions - log all tasks performed and provide for reporting

Daily interface with MDM for reporting and identification of issues

Compile weekly reports as determined by Mobile Team Lead and program needs.

Department liaison:

Work with Mobile Team Lead to coordinate mobile/tablet set and configuration activities

Regular coordination with Field Operations’ staff on usability, features, issues, and feedback

Regular coordination with Development Operations/IT Development on feature/function changes, and streamlining device setup

Coordinate with IT Development, Development Operations, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance

Manage mobile/tablet hardware/software requests from other departments.

Qualifications

For this role specifically, you will have:

3 years of experience in Information Technology.

Experience managing mobile devices

Experience in IT support or IT service desk

Experience preparing project planning documents

Experience in report writing

Experience in use case documentation

Work with colleagues from diverse backgrounds

Language: English and Swahili.

How to Apply

For more information and job application details, see; One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya

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