One Acre Fund Junior ITSM Technician Intern Jobs in Rwanda
Job Summary
Seeking a motivated Junior ITSM Technician Intern to provide first-level IT support, troubleshoot user issues, manage service requests, and deliver excellent customer service while developing practical ITSM and technical support skills.
Responsibilities
Service Desk Operation and Management
Adhere to service desk policies, processes, and guidelines.
Provide first-level support for basic user inquiries under supervision.
Escalate complex issues to higher-level technicians.
Communicate with users to provide updates and clarify simple issues.
Follow detailed procedures for troubleshooting hardware, software, and user errors.
Assist in improving ticket documentation by logging essential details in the system.
Outcomes achieved:
Timely responses to user inquiries.
Accurate documentation of service desk interactions.
Successful escalation of complex problems to higher-level support.
Documentation / Knowledge Management
Follow and update basic documentation for common issues.
Log communication and issue resolution according to ITSM procedures.
Use existing diagnostic scripts and templates.
Resolution of Service Requests and Basic Incidents
Resolve common requests/service requests, such as:
Basic troubleshooting of hardware and software.
User licensing and account setup.
Assist users with training
and resolving user errors.
Career Growth and Development
We have a strong culture of constant learning and we deeply invest in our people.
You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance.
We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals.
You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.
Qualifications
Technical Skills:
Foundational IT knowledge and basic troubleshooting skills.
Familiarity with ITIL foundations and ITSM concepts.
Knowledge
Understanding of organizational technology policy and service desk procedures.
Preferred Start Date
As soon as possible.
Benefits
Interns will be provided with a reasonable stipend for the duration of their contract.
Rural area based fellows will be provided assistance in locating suitable housing.
Eligibility
This role is only open to citizens or permanent residents of Kenya and Rwanda.
How to apply
For more information and job application details, see; One Acre Fund Junior ITSM Technician Intern Jobs in Rwanda
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