One Acre Fund ITO Tablet Specialist Jobs in Kakamega, Kenya

Job Summary

Seeking an exceptional professional with 3+ years IT experience to join us in a role that involves managing field devices, preparing project plan documents, report writing, using case documentation and escalating IT tickets.

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive.

We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests.

We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

Job Description

Specific responsibilities include, but are not limited to:

Device/OS/MDM management

Primary ITO contact for tablet issues – H/W, OS, configuration, user issues
Implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization
Manage mobile/tablet assets inventory.

Documentation and reporting

Follow and write mobile support (setup, configuration, troubleshooting and maintenance)
Keep track of incidents and resolutions – log all tasks performed and provide for reporting
Daily interface with MDM for reporting and identification of issues

Compile weekly reports as determined by Mobile Team Lead and program needs.

Department liaison

Work with Mobile Team Lead to coordinate mobile/tablet set and configuration activities
Regular coordination with Field Operations’ staff on usability, features, issues, and feedback

Regular coordination with Development Operations/IT Development on feature/function changes, and streamlining device setup

Coordinate with IT Development, Development Operations, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance
Manage mobile/tablet hardware/software requests from other departments.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people.

You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.

We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.

You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for.

For this role specifically, you will have:

3 years of experience in Information Technology.

Experience managing mobile devices

Experience in IT support or IT service desk

Experience preparing project planning documents

Experience in report writing

Experience in use case documentation

Work with colleagues from diverse backgrounds

How to Apply

For more information and job application details, see; One Acre Fund ITO Tablet Specialist Jobs in Kakamega, Kenya

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