One Acre Fund ITO Tablet Specialist Jobs in Kakamega, Kenya

One Acre Fund ITO Tablet Specialist Jobs in Kakamega, Kenya


Job Summary

  • Seeking an exceptional professional with 3+ years IT experience to join us in a role that involves managing field devices, preparing project plan documents, report writing, using case documentation and escalating IT tickets.

    About One Acre Fund

  • Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive.

  • We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests.

  • We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

    Job Description

    Specific responsibilities include, but are not limited to:

    Device/OS/MDM management

  • Primary ITO contact for tablet issues – H/W, OS, configuration, user issues
    Implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization
    Manage mobile/tablet assets inventory.

    Documentation and reporting

  • Follow and write mobile support (setup, configuration, troubleshooting and maintenance)
    Keep track of incidents and resolutions – log all tasks performed and provide for reporting
    Daily interface with MDM for reporting and identification of issues

  • Compile weekly reports as determined by Mobile Team Lead and program needs.

    Department liaison

  • Work with Mobile Team Lead to coordinate mobile/tablet set and configuration activities
    Regular coordination with Field Operations’ staff on usability, features, issues, and feedback

  • Regular coordination with Development Operations/IT Development on feature/function changes, and streamlining device setup
    Coordinate with IT Development, Development Operations, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance
    Manage mobile/tablet hardware/software requests from other departments.

    Career Growth and Development

  • We have a strong culture of constant learning and we invest in developing our people.

  • You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.

  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.

  • You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

    Qualifications

  • Across all roles, these are the general qualifications we look for.

    For this role specifically, you will have:

  • 3 years of experience in Information Technology.

  • Experience managing mobile devices

  • Experience in IT support or IT service desk

  • Experience preparing project planning documents

  • Experience in report writing

  • Experience in use case documentation

  • Work with colleagues from diverse backgrounds

    How to Apply

    For more information and job application details, see; One Acre Fund ITO Tablet Specialist Jobs in Kakamega, Kenya

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