One Acre Fund Customer Engagement Officer Job in Kakamega, Kenya

We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.

Job Location: Nairobi

Reports to: Non-Agricultural Supply Chain Specialist

Most of the world’s poor are farmers, representing the largest and most uniform group of poor people in the world.

One Acre Fund is a growing NGO in Kenya, Rwanda, Burundi, Uganda, Malawi, Zambia and Tanzania that is innovating a new way of helping farm families to achieve their full potential.

Instead of giving handouts, One Acre Fund invests in farmers to generate a permanent gain in farm income.

We provide farmers with a “market bundle” that includes education, finance, farm inputs and solar lights, and market access.

Our program is proven impactful- every year, we weigh thousands of harvests and measure 50-100% average gain in farm income per acre. We have laser-like focus on generating better lives for the people that we serve.

We are growing quickly. In ten years, we have grown to serve 0ver 600,000 farm families with more than 6,000 full-time field staff. Our approach has won widespread validation, winning grants from The MasterCard Foundation and Gates Foundation.

The Customer Engagement Officer will professionally receive phone calls or emails from both prospective and current clients, as well as One Acre Fund’s field staff.

He/she will record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system.


Responsibilities


Primary Duties of the Customer Engagement Officer