One Acre Fund Case Investigation Supervisor Jobs in Zambia

One Acre Fund Case Investigation Supervisor Jobs in Zambia; The Case Investigation & Audit Supervisor safeguards organizational integrity and ensures the highest standards of Customer Protection (CP). The role leads investigations into fraud and harassment, manages routine and ad-hoc audits, and recommends strategic actions to improve farmer satisfaction and operational quality.

Responsibilities

Audit Ownership

Develop data-driven criteria to detect fraud early (repayment fraud, ghost farmers, input swaps).

Plan and execute seasonal audit calendar.

Investigation Management

Lead case investigations into CP violations (Tier I, II, III).

Report findings and recommend corrective actions to leadership.

Capacity Building & Training

Train field staff and clients on CP best practices, repayment processes, and documentation.

Data Entry Support

Provide data entry support to Business Operations leadership to shape customer strategy.

Site Visitations

Conduct regular field visits via motorbike to engage farmers and verify compliance.

Case Management

Investigate anomalies or reported issues using conflict resolution skills.

Ensure farmer data and field activities align with policies and ethical guidelines.

Verification & Accuracy

Perform regular data cleaning to ensure error-free reports.

Process Optimization

Identify recurring issues and suggest practical solutions.

Documentation

Draft clear investigation reports and summaries for management.

Confidentiality

Handle farmer data and

investigative findings with discretion.

Career Growth and Development

Weekly check-ins with manager, mentorship and training programs.

Regular feedback and career reviews every six months.

Opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Education

Diploma or Degree in Business Administration, Management, or related field.

Experience

Minimum 1 year in audit, investigations, compliance, or operations.

Skills

Proficiency in Google Workspace (Docs, Sheets).

Strong analytical, problem-solving, and conflict-resolution skills.

Exceptional accuracy in investigations and reporting.

Excellent communication skills (active listening, verbal, written).

Motorbike proficiency (full mastery required within 3 months).

Language fluency in English, Nyanja, Tonga, and Bemba.

How to Apply

For more information and job application details, see; One Acre Fund Case Investigation Supervisor Jobs in Zambia

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