Omziki Distribution Client Service Specialist Jobs in Uganda

Omziki Distribution Client Service Specialist Jobs in Uganda

Summary:

The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.

Responsibilities:

• Provide excellent customer service to our clients via email, and live chat.

• Assist customers with platform questions, troubleshooting and general distribution inquires.

• Answer product-related questions and provide information about our music catalog, releases, and promotions.

• Handle customer complaints and escalate complex issues to management.

• Maintain accurate records of customer interactions and transactions using our CRM system.

• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.

• Contribute to the continuous improvement of our customer service processes and procedures.

Qualifications:

• High School Diploma or Bachelor’s Degree in Business Administration or a related field

• 3+ years experience in customer service or a related field, preferably in the music industry.

• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)

• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency in computer skills, including experience with CRM software and Microsoft Office.

• Strong problem-solving and time management skills.

• Ability to work effectively both independently and as part of a team.

How to Apply

For more information and job application details, see; Omziki Distribution Client Service Specialist Jobs in Uganda

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