Oloolaiser Water and Sewerage Company Customer Care officer Jobs in Ongata Rongai - Kajiado County
Oloolaiser Water and Sewerage Company Customer Care officer Jobs in Ongata Rongai - Kajiado CountyJob Tittle:Customer Care Officer
Contract terms of service
Ongata Rongai (Kajiado County)
Grade: WSB 5
Reporting to the Commercial Manager, the Customer Care Officer is responsible to attend toAttend directly to customers either by telephone, email or face to face.
the customers directly, either by telephone, email or face to face and prepare a report on the
Provide help and advice to customers using the Company’s products.
Respond promptly to customer enquiries and orders.
Resolve product problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments and following up to ensure resolution.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing, delivery information and perform customer verifications.
Organise workflow to meet customer timeframes, direct requests and unresolved issues to top management.
Manage customer accounts, keep accurate records of customer interactions/
correspondence and transactions.
Record details of all enquiries made by customers together with details of actions taken
and prepare and submit customer activity reports to the top management.
Maintain and update customer databases.
Contribute to planning and implementing of sales and marketing strategies together with the team so as to achieve the envisioned business growth plan.
Identify avenues for product improvements and on new products by constantly researching and remaining up to date with current industry trends, market activities and competitors.
Develop partnership with customers to ensure successful market entry plans and trade management.
Perform as other duty as directed by the management.
Qualifications, Competencies and Experience
Degree in Business Management/ Customer Care or related field
At least 3 years customer care experience.
Excellent communication skills and an astute negotiator.
High level of commercial awareness.
Good knowledge of IT and ERP Systems.
This position is on three (3) years renewable contract upon satisfactory performance by
achieving the set targets indicators.
How to Apply
Applications including detailed Curriculum Vitae (C.V), Copies of Academic and Professional Certificates, Testimonials, National Identification Card or Passport and any other
supporting documents should be submitted in sealed envelope, clearly indicating the position
applied for on the top left side of the envelop. Applications should reach the undersigned on
or before Monday 8th April 2019 by closure of Business.
Only short-listed candidates will be
NB: Candidates are expected to state their current and expected salary
The applications should be on hard copies and should be dropped at Isalu Centre Ongata
Rongai, along Magadi road and addressed to
The Human Resource Officer
Oloolaiser Water and Sewerage Company
P O BOX 333 – 00206 Kiserian.
ALL applicants MUST attach photocopies of the following clearances:
Tax Compliance Certificate from the Kenya Revenue Authority (KRA)
Clearance Certificate from the Higher Education Loans Board (HELB)
Clearance Certificate from the Ethics and Anti – Corruption Authority (EACC)
Certificate of Good Conduct from the Criminal Investigation Department (CID)
Clearance Certificate from accredited Credit Reference Bureau (CRB)
Oloolaiser Water and Sanitation Company is an equal opportunity employer, females’ minorities and physically challenged candidates are encouraged to apply
For more information and job application details, see; Oloolaiser Water and Sewerage Company Customer Care officer Jobs in Ongata Rongai - Kajiado County
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