Oloolaiser Water and Sewerage Company Customer Care officer Jobs in Ongata Rongai - Kajiado County

Oloolaiser Water and Sewerage Company Customer Care officer Jobs in Ongata Rongai - Kajiado County

Job Tittle:
  • Customer Care Officer
    Job Type:
  • Contract terms of service
    Experience:
  • 3 years
    Location :
  • Ongata Rongai (Kajiado County)
    Job Field:
  • Administration Officer
    Grade: WSB 5

    Reporting to the Commercial Manager, the Customer Care Officer is responsible to attend to
    the customers directly, either by telephone, email or face to face and prepare a report on the
    same.

    Key Responsibilities

  • Attend directly to customers either by telephone, email or face to face.
  • Provide help and advice to customers using the Company’s products.
  • Respond promptly to customer enquiries and orders.
  • Resolve product problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments and following up to ensure resolution.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing, delivery information and perform customer verifications.
  • Organise workflow to meet customer timeframes, direct requests and unresolved issues to top management.
  • Manage customer accounts, keep accurate records of customer interactions/
    correspondence and transactions.
  • Record details of all enquiries made by customers together with details of actions taken
    and prepare and submit customer activity reports to the top management.
  • Maintain and update customer databases.
  • Contribute to planning and implementing of sales and marketing strategies together with the team so as to achieve the envisioned business growth plan.
  • Identify avenues for product improvements and on new products by constantly researching and remaining up to date with current industry trends, market activities and competitors.
  • Develop partnership with customers to ensure successful market entry plans and trade management.
  • Perform as other duty as directed by the management.

    Qualifications, Competencies and Experience
  • Degree in Business Management/ Customer Care or related field
  • At least 3 years customer care experience.
  • Excellent communication skills and an astute negotiator.
  • High level of commercial
    awareness.
  • Good knowledge of IT and ERP Systems.
  • This position is on three (3) years renewable contract upon satisfactory performance by
    achieving the set targets indicators.

    How to Apply
  • Applications including detailed Curriculum Vitae (C.V), Copies of Academic and Professional Certificates, Testimonials, National
  • Identification Card or Passport and any other
    supporting documents should be submitted in sealed envelope, clearly indicating the position
    applied for on the top left side of the envelop.
  • Applications should reach the undersigned on
    or before Monday 8th April 2019 by closure of Business.
  • Only short-listed candidates will be
    contacted.
  • NB: Candidates are expected to state their current and expected salary
  • The applications should be on hard copies and should be dropped at Isalu Centre Ongata
    Rongai, along Magadi road and addressed to
  • The Human Resource Officer
    Oloolaiser Water and Sewerage Company
    P O BOX 333 – 00206 Kiserian.
  • ALL applicants MUST attach photocopies of the following clearances:
  • Tax Compliance Certificate from the Kenya Revenue Authority (KRA)
  • Clearance Certificate from the Higher Education Loans Board (HELB)
  • Clearance Certificate from the Ethics and Anti – Corruption Authority (EACC)
  • Certificate of Good Conduct from the Criminal Investigation Department (CID)
  • Clearance Certificate from accredited Credit Reference Bureau (CRB)
  • Oloolaiser Water and Sanitation Company is an equal opportunity employer, females’ minorities and physically challenged candidates are encouraged to apply
  • For more information and job application details, see; Oloolaiser Water and Sewerage Company Customer Care officer Jobs in Ongata Rongai - Kajiado County

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