Ole Sereni Hotel Training Manager Jobs in Nairobi - Kenya

Ole Sereni Hotel Training Manager Jobs in Nairobi - Kenya

Job Summary

Oversees and directs the planning and implementation of Hotel Training, Education and Development programs of the Hotel.

Assists department managers develop their own training programs; conducts general training programs; coordinates the overall training function; and to research, monitor and evaluate training activities.


  • Degree from an accredited university in Hotel and Restaurant Management or Hospitality Management, Business Administration, or related major;
  • 2 years experience in the hotel or related professional area;
  • Certified trainer.
  • Good communication skills both verbal and written
  • Energy and enthusiasm to motivate and engage others
  • Integrity and approachability.
  • Leadership and strong management skills.
  • Professional, ethical and persuasive
  • Strategic, analytical, critical and creative
  • Knowledge and expertise in training and instructional methods
  • Well organised, with the ability to manage own time and prioritise workload.
  • Proactive in seeking ideas and driving improvement as well as in implementing changes.

  • Conduct orientation sessions and arrange on-the-job training for new staff.
  • Ensure new staff successfully complete the orientation/induction program within the specified time frame.
  • Issue new staff with the nametag, staff handbook and a T-Shirt during the induction.
  • Issue new staff with their respective job description
  • Update notice board with motivational materials, HR Bulletins.
  • Announce New staff joiners to the rest of the staff
  • Conduct Training Needs Analysis - Analyze and identify soft-skills gaps within the organisation through engagement survey, audits, interaction with department heads and all levels of staff
  • Develop individual training programmes that meet the skills gap identified through training needs assessment in coordination with the Departmental Heads.
  • Implement training as planned by organizing courses for selected groups of employees and also ensure Departmental Heads carry out training as planned.
  • To carry out spot checks on all departments to see that what has been trained is being applied on the job and discuss with the concerned departmental heads any problem that the employees may have
  • To analyse guest complaints for identifying areas which require improvement, and handling training requirements for these areas
  • Initiate and oversee the development and implementation of policies, standards and procedures related to training and quality assurance
  • Continuously strive to improve quality of training provided and making necessary
    updates to existing materials and delivery approach.
  • Organizes staff cross-training programs.
  • In liaison with the Human resource Manager, coordinate staff development programs
  • Prepare and implement training budget.
  • To coordinate staff reward & recognition programs
  • To organise safety, first aid, fire prevention and control programmes for all employees in coordination with the Chief Security Officer/Human Resource Manager.
  • To assist the human resource department in organising staff motivation programmes
  • To have adequate information so as to be able to recommend external training programmes which might be of value in enhancing the professional capabilities of employees in the Hotel and by application of which the Hotel would benefit
  • To maintain liaison with catering institutes in Kenya to keep abreast of developments in any field, and also to co-ordinate the training of industrial trainees
  • To supervise, plan and co-ordinate the training of all Industrial trainees in the Hotel
  • To maintain a Hotel library and collection of videos and other training aids
  • To organise, with prior approval, professionally educative tours for staff
  • To send proper reports to the General Manager – in the stipulated time period
  • Performs special duties as required or designated by the General Manager.
  • To act as Duty Manager when required.
  • To ensure that all staff are well groomed as per the hotel grooming standards
  • Participate in the hotel’s social responsibility programme
  • To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.

    Job Requirements
  • Required education: Bachelor's degree
  • Required relevant work experience: 2 years
  • Required languages: English (Spoken: fluent | Written: fluent)

    How to Apply
  • Interested and qualified candidates should apply online by 18th April 2019
  • For more information and job application details, see; Ole Sereni Hotel Training Manager Jobs in Nairobi - Kenya

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