Ole Sereni Hotel Training Manager Jobs in Nairobi - Kenya
Ole Sereni Hotel Training Manager Jobs in Nairobi - Kenya
Job SummaryOversees and directs the planning and implementation of Hotel Training, Education and Development programs of the Hotel.
Assists department managers develop their own training programs; conducts general training programs; coordinates the overall training function; and to research, monitor and evaluate training activities.
Qualifications
Degree from an accredited university in Hotel and Restaurant Management or Hospitality Management, Business Administration, or related major;
2 years experience in the hotel or related professional area;
Certified trainer.
Good communication skills both verbal and written
Energy and enthusiasm to motivate and engage others
Integrity and approachability.
Leadership and strong management skills.
Professional, ethical and persuasive
Strategic, analytical, critical and creative
Knowledge and expertise in training and instructional methods
Well organised, with the ability to manage own time and prioritise workload.
Proactive in seeking ideas and driving improvement as well as in implementing changes.
Responsibilities
Conduct orientation sessions and arrange on-the-job training for new staff.
Ensure new staff successfully complete the orientation/induction program within the specified time frame.
Issue new staff with the nametag, staff handbook and a T-Shirt during the induction.
Issue new staff with their respective job description
Update notice board with motivational materials, HR Bulletins.
Announce New staff joiners to the rest of the staff
Conduct Training Needs Analysis - Analyze and identify soft-skills gaps within the organisation through engagement survey, audits, interaction with department heads and all levels of staff
Develop individual training programmes that meet the skills gap identified through training needs assessment in coordination with the Departmental Heads.
Implement training as planned by organizing courses for selected groups of employees and also ensure Departmental Heads carry out training as planned.
To carry out spot checks on all departments to see that what has been trained is being applied on the job and discuss with the concerned departmental heads any problem that the employees may have
To analyse guest complaints for identifying areas which require improvement, and handling training requirements for these areas
Initiate and oversee the development and implementation of policies, standards and procedures related to training and quality assurance
Continuously strive to improve quality of training provided and making necessary
updates to existing materials and delivery approach.
Organizes staff cross-training programs.
In liaison with the Human resource Manager, coordinate staff development programs
Prepare and implement training budget.
To coordinate staff reward & recognition programs
To organise safety, first aid, fire prevention and control programmes for all employees in coordination with the Chief Security Officer/Human Resource Manager.
To assist the human resource department in organising staff motivation programmes
To have adequate information so as to be able to recommend external training programmes which might be of value in enhancing the professional capabilities of employees in the Hotel and by application of which the Hotel would benefit
To maintain liaison with catering institutes in Kenya to keep abreast of developments in any field, and also to co-ordinate the training of industrial trainees
To supervise, plan and co-ordinate the training of all Industrial trainees in the Hotel
To maintain a Hotel library and collection of videos and other training aids
To organise, with prior approval, professionally educative tours for staff
To send proper reports to the General Manager – in the stipulated time period
Performs special duties as required or designated by the General Manager.
To act as Duty Manager when required.
To ensure that all staff are well groomed as per the hotel grooming standards
Participate in the hotel’s social responsibility programme
To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
Job Requirements
Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Training Manager Jobs in Nairobi - Kenya
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