Ole Sereni Hotel Training Coordinator Jobs in Nairobi - Kenya
Ole Sereni Hotel Training Coordinator Jobs in Nairobi - Kenya
Job SummaryMonitor staff performance with the aim of ensuring adherence to standards operating procedures and policies.
Qualifications
Degree or Diploma in Hotel and Restaurant Management or Hospitality Management or related major;
2 years experience in the hotel or related professional area;
Good eye for detail
Good communication skills both verbal and written
Energy and enthusiasm to motivate and engage others
Integrity and approach ability.
Leadership and strong management skills.
Professional, ethical and persuasive
Strategic, analytical, critical and creative
Knowledge and expertise in training and instructional methods
Well organised, with the ability to manage own time and prioritize workload.
Proactive in seeking ideas and driving improvement as well as in implementing changes.
Responsibilities
Conduct audits on staff performance based on the hotel standard operating procedures
To ensure that all staff are well groomed as per the hotel grooming standards as stipulated in the Employee Handbook
Conduct Training Needs Analysis - Analyze and identify soft-skills gaps within the organisation through engagement survey, audits and interaction with all levels of staff
In Liaison with the Training Manager to design, develop or customize/modify training programmes to meet training gap.
Deliver training for selected groups of organization employees in coordination with the Training Manager.
To organise safety, first aid, fire prevention and control programmes for all employees in coordination with
the Training Manager/Chief Security Officer/Human Resource Manager.
To analyse guest complaints for identifying areas which require improvement, and handling training requirements for these areas
To send proper reports – in the stipulated time period
Performs special duties as required or designated by the Training Manager and General Manager.
Participate in the hotel’s social responsibility programme
To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
To comply with any statutory and legal requirement for fire, licensing, health and safety and to ensure that you are working in accordance with these requirements.
Job Requirements
Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Training Coordinator Jobs in Nairobi - Kenya
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