Ole Sereni Hotel Reservations Officer Jobs in Nairobi - Kenya

Ole Sereni Hotel Reservations Officer Jobs in Nairobi - Kenya

Job Summary

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail and telephone.

Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.


  • Previous guest service and reservations experience preferred.
  • Excellent written and oral communication skills required.
  • Positive interpersonal skills required.
  • Must be fluent in verbal and written English.
  • Excellent listening and comprehension skills required.
  • Excellent computer and typing skills are required.
  • Excel and Word proficiency desired.
  • Ability to spend extended lengths of time viewing a computer screen.



  • To work along with Revenue Manager to maximise occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems in the hotel.
  • To generate new business for the hotel being aware of selling all services.
  • To actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel.
  • To be creative in our selling style.
  • To ensure that billing and credit agreements are managed and controlled.
  • To confirm all the corporate bookings & assist checking Monday’s arrivals
  • Assisting with breaking down the file monthly wise.


  • To maintain effective working relationships with clients. Identify their needs and ensure their repeat business.
  • To be proactive in creating a proactive sales culture through our people.
  • To develop a close
    working relationship with all departments, colleagues and managers to ensure guest expectations are met.
  • To network through performing show-rounds, attending events and seeking to represent Ole-Sereni.
  • To develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future.
  • To be acutely aware of press and public relations.
  • Optimum priority to be given to client’s queries and feedback.

    Service and Product

  • To manage all Sales enquiries and communicate all requests to the relevant departments concerned.
  • To evaluate sales performance and product on a regular basis in order to recognise challenges for the future.
  • To ensure effective daily communication with Reservations, Reception, Housekeeping and Kitchen.

    Job Requirements
  • Required education: Bachelor's degree
  • Required relevant work experience: 2 years
  • Required languages: English (Spoken: fluent | Written: fluent)

    How to Apply
  • Interested and qualified candidates should apply online by 18th April 2019
  • For more information and job application details, see; Ole Sereni Hotel Reservations Officer Jobs in Nairobi - Kenya

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